If I could give negative stars I would. We are here to help and appreciate your feedback. I would not even think of buying fish anywhere else. Average Shopper Savings: -. . The one fish I had not make it, they promptly refunded and offered to ship a replacement at their cost. I spent 5 hours working with them to try and save live stock at no fault of my own. I hope. Our most recent SweetPaw promo code was added on Feb 22, 2023. Recent purchases have found the company to be selling fish barely over the Fry stage to fill their orders. " Shop now Shop our Wisconsin Facility Collection Learn more When I trusted I wouldn't get ripped off buying from this website but I was wrong. Verified Get 10% OFF straight away with this Sale & Clearance: up to 10% Off at butterflyplace-ma.com. Do not buy from this company, they should be shutdown!!!!! I will reach out privately to see if you would like to discuss further. It is ealthy, just what I ordered and AWESOME. An extension of 1 day! I made an order of fish from live aquaria. Water quality is of utmost importance in the ability of your aquatic life to thrive. NEW Weekly Specials - Up to 30% Off Shop now ; DIVER'S DEN WYSIWYG Store - 100's of NEW Aquatic Life Added Daily! . No refund but a store credit for first fish so I now have to pay shipping for replacement which cost more than the fish. you read and agreed to the. We also ensure all reviews are published without moderation. A forum community dedicated to reef aquarium owners and enthusiasts. well sounds like you all have more than answered my question. I ordered three fish and 5 snails and calcium test from them. TCMAS Supporter. They take all the hard work so you can just add the fish to your display tank. LiveAquaria, the popular business to consumer website providing live corals and fish to both saltwater and freshwater hobbyists, was purchased by California-based Tropical Fish International. This was the response: I will never even consider purchasing from Live Aquaria again. I've personally had good experience though. LiveAquaria seeks out the best fish, corals, and invertebrates from the most responsible suppliers, aquaculture facilities, breeders, and hatcheries in the United States, Asia, and Europe to provide aquarium hobbyists a viable alternative to wild-harvested fish whenever possible. +0 / 0 / -0. It makes you wonder what is going on. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Buyer beware!!! all at great prices! They got MY money. I had order over $179 to get free shipping the first go around. Free shipping should be a lower amount. How generous! Both my fish died within a hour. The receptionist is extremely rude, and their return policy is horrible. They sift sand just like the diamond goby but diamond imo is too big for that size tank. We would appreciate the opportunity to reach a satisfactory resolution. LiveAquaria offers aquarium hobbyists the best shopping experience possible, with a trusted selection of freshwater and marine fish, corals, reef rock, invertebrates, live plants, AND quality aquarium supplies. Claim it and get a lot of features. They all came packaged extremely well. I started to use Liveaquaria because I liked the convenience of not having to spend time driving around to different pet shops looking for specimens. LiveAquaria is your single destination for all things aquatic. Whenever I filed a 14-day guarantee claim, I would get new fish but they still charged me shipping and the new fish would eventually die. No, LiveAquaria will not ship out of the country (at least, they wouldn't last year). Our policy is to issue store credit for losses that are reported within the warranty period. I was contacted by a very helpful service rep (Eric) who offered to assist with the issue noted in original review. I couldn't do that. I got a wasted Xmas eve that I should have been spending with my family. Of that 60%, 100% of the animals were sick in some way. Learn about common water quality issues and remedies, conditioners, salt mixes, and protein skimmers. As long as you have picture they will honor 14 days guaranteed. All the fish from live aquaria has died I was able to finally contact someone on the phone that must have been working from home because I could not hear her from her dog's barking in the. I am an avid aquarium hobbyist. Someone messed up. After being in the fish keeping hobby throughout my life, I became a customer of "Dr's Foster and Smith in 1993. aquarium products. Acclaimed them to my tank with just a few catfish in it. I know people who order from there. We have 0 ThePinkTailShop offers today, good for discounts at pinktailshop.com and other retail websites. Aiya Eldali ar Atanatri, utlie'n aur! How do I cancel an order on LiveAquaria? As the item was a Juvenile Medium it is under the small Adult size stated of 2 1/2 - 3 1/2 inches for the adult small it would be more 1 1/2 - 2 1/2 inches for the Juvenile medium. It was a absolute terrible experience buying from liveaquaria.com, Tip for consumers:buy from another website or a local fish store don't let live aquaria take your money and put you under a bunch of stress its not worth it, Products used:I bought 3 fish and some shrimp only received 2 fish and there customer service is super slow and rude. Based on the excellent customer service my business goes . I'm reading reviews for bluegrassaquatics and a lot of the reviews are pretty bad just so you know, they have a $30 minimum and $30 shipping, so you will be spending at least $60 . Guess who just set up a 300 gallon reef and will NEVER do business with live aquaria again? You'll find extensive information on every species available at LiveAquaria to make the process of researching and purchasing aquarium inhabitants informative and convenient. And the last 4 orders Ive received, the packaging is an absolute mess. Or find another company who will actually guarantee their fish. At this point, I'm going to eat the loss as I don't trust the fish they sell. Have to dispute with my bank. Cookie Notice Angelfish were canceled-no big deal. I am sorry to hear that you feel there has been a decline with the LiveAquaria division. I ordered a Juvenile/Medium which was advertised as 2 1/2" - 4 1/2" for $225. A second fish arrived in poor shape which I notified per their messaging system along with dead one. Like Reply. . Check out our video on Diver's Den WYSIWYG Store Congo Tetras. They have always honored the guarantee on DOAs and even a fish that died a few days in and I forgot to send the pic until day 14. There was some initial concern that PetCo would change the DNA of what makes LiveAquaria a national leader in marine livestock supply, especially after Drs. All 6 Boesmani were dead. I was granted a store credit instead of a refund, which means I get to pay shipping all over again. 9 mollies. Pretty fish, but all but one died. For a better experience, please enable JavaScript in your browser before proceeding. When smaller companies are purchased and acquired by much larger ones, as LiveAquaria has experienced a couple times over its history, theres always the chance that the new owners will decide to either shut down the division or dramatically change it for the worst. I was sent RED tux guppies. Two died on second day of quarantine and got a refund for them. Emails from them were nothing more but the standard 'sorry, can't help ya but we value as a customer blah, blah, blah'. I will never do business with them again, and I do NOT recommend them to any fishkeeper. We use dedicated people and clever technology to safeguard our platform. Copyright 2023 Scam Detector Media Inc.. All Rights Reserved. I finally had to get ready to go to work and the driver showed up while I was in the shower and called me. Not just dead, largely decayed. 1 other was on it's last leg and died maybe 5 minutes after opening the shipping box (fish still bagged). Live Aquaria is a great site. If fact I find them very helpful and friendly. We can certainly attempt to replace order for you if you would like. Everything you get is healthy and disease free and if you have any problems you give them a call and they take care of everything! w/Coupon Code. Liveaquaria.com is by far the best place online or in stores to buy livestock! LiveAquaria.com is your trusted source for aquatic life direct to your door. They sent me over $200 of dead items that arrived a day late and on Xmas Eve. Its just guppies folks. policy. Weird. ago Water movement is an integral part of fishkeeping. Beware - scam!!! liveaquaria.com This is what's in store for you this week. Service 11 Value 11 Shipping 11 Returns 11 Can you share a success story using liveaquaria? I knew this would not end well. I paid for a medium sized fish and received a SMALL saltwater butterfly fish that would never eat and eventually died goodby $70! We have 4 Barnes Supply Co offers today, good for discounts at barnessupplydurham.com and other retail websites. When it came in as a 2" fish I called and complained. our apologies it is the correct size." Happy shopping I have ordered 3 times fish and inverts online. Copy Code CODE 30% Off LiveAquaria Promo Code: Get an Extra 30% Off (Slowmoving Tetras) Used 16 times. Ive never done that before. How generous! Put the last two in the pond and now after 7 weeks they are gone. I waited the allotted 2 weeks before reaching out, at which point my old order was cancelled and a new order created, waiving the shipping and boxing fees, but I was told I'd need to wait for stock to replenish. The box had nothing to protect the fish or no heating pads. Especially very delicate species. reply #6 Guest 6 years ago People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We also have articles written by Scott W. Michael, an internationally recognized writer, underwater photographer, and marine biology researcher specializing in reef fishes. Had to dig back a month in my card statements to be sure they actually reverted the charge and fortunately they did. *FREE SHIPPING on qualifying aquatic life orders $229 and up. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I've used Liveaquaria site for two years now. Making mistakes isn't the problem. Buyer beware! i trust saltwaterfish.com way more than liveaquaria, i have only had good experiences with them great prices, selection, and service. I placed an order and made the mistake of not looking at the most recent Yelp Reviews or reviews in general for this company.And yes indeed avoid this Mom & Pop operation, they havent gotten better.This place uses 'drop ship' from Los Angeles fish mills, not their 'mom and pop' store in Wisconsin.The main thing LiveAquaria had going for it was selection, but they don't stock what they claim (and they don't pay attention to what's healthy). Address. The one order I did receive was not like the WYSIWG. See what aquatic life and supplies are up to 30% off. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Also the picture from their web site for the RED tux guppies. Youre basically buying directly from a wholesaler with LA.com acting as the middle man that makes the deal. Great customer service too. Copyright 2023, LiveAquaria. Alexa rank, All rights reserved. Has anyone ever ordered fish or plants from here? They even shipped mine in -5F temps! Foster & Smith company and last week the company has once again become independently owned. Joined Mar 31, 2019 Messages 249 I thought I'd give them another chance. Submit a complaint and get your issue resolved. Jake is interested in every facet of the marine aquarium hobby from the concepts to the technology, rare fish to exotic corals, and his interests are well documented through a very prolific career of speaking to reef clubs and marine aquarium events, and writing articles for aquarium publications across the globe. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. Terrible experience. Also looked sickly. YourPetProducts Newsletter Codes: Get 10% Off at YourPetProducts With Newsletter Discount Codes Shared by Other Shoppers. 1.5 years ago I had nothing but good things to say about them. Companies can ask for reviews via automatic invitations. Wow! Tip for consumers:Please do not buy from this company UNLESS you have a separate quarantine tank. Is this your brand on Milled? Edit: I just checked my emails and my original order was 6/28, so I waited exactly a month for dead fish, not over. Here's the response: At this time, CouponAnnie has 14 bargains overall regarding LiveAquaria, consisting of 3 code, 11 deal, and 0 free shipping bargain. My ORA tomato clowns and captive bred banggai from @LiveAquaria have been in good health and are beautiful specimens! . Thankfully nothing spread to the fish I already had! LiveAquaria offers aquarium hobbyists the best shopping experience possible, with a trusted selection of freshwater and marine fish, corals, reef rock, invertebrates, live plants, AND quality aquarium supplies all at great prices! Reddit and its partners use cookies and similar technologies to provide you with a better experience. Great service, great selections! This is a tough lesson to learn. We ALL make mistakes. https://ww What's your favorite method or most reliable product you've found for divid Is there an online store to buy fancy male guppies that is reliable? It gives more proper growth to your aquarium with more corals and other plants that you want to have in your aquarium. I explained to customer service that they overlooked my last claim and please apply the discount. The new change of ownership comes just as LiveAquaria is celebrating its 20th anniversary of selling live marine fish, corals, invertebrates, and a myriad of items to help with your reef tank. I bought five Shubunkins for my pond. I have tried to work with Liveaquaria but they really just dont care. Even the receptionist said the owner is ridiculous and his policies are terrible. The fish developed popeye 2 days later, and barely eats. Foster & Smith itself was shut down earlier last year. Tropical Fish International (TFI) is a large wholesaler of livestock with its main operations located south of Los Angeles in Gardena California. They will send you a frag plug with a pebble glued to it. Went to use my store credit and they told me it had expired. Rating - 83.3%. Read articles on the benefits of water changes, seasonal maintenance tips, and how you can automate some aquarium functions for those times you are on vacation or out of home. Coral beauty arrived, frayed fins and not eating. Your authorizations should have all voided or dropped. I was charged several times as well on my credit card. Then the 6 siamese algea eaters showed up as 6 chinese algea eaters. They refused to provide a refund and threatened to block me from all future purchases if I filed a credit card charge dispute, which I did. Another awesome order from L.A. I purchased fish and two aquarium products. When you purchase through links on our site, we may earn an affiliate commission, which supports our community. Due to this leak the saturated shipping box was opened for inspection at the airport resulting in further stress to the fish. all at great prices! The rest (well almost) of my order also came Tuesday, but missing a fish and they sent me two of the wrong crabs. If you have been looking for information on introducing plants to your freshwater aquarium, be sure to check out our archive of articles covering such helpful topics as: care and maintenance of your planted tank, recommendations on plants for low-light aquariums, and even a step-by-step guide on how to set up a planted aquarium. My LFS is nearly 2 hours away, so I gave been looking for reliable sites to order fish and supplies from. or that What is a good place to order fish online? Is liveaquaria.com a good resource to buy livestock from? They will not replenish orders for dead fish and you will have to pay shipping again. LiveAquaria offers 7 total features. Today's biggest discount: your purchase. I asked them to extend the warranty. fishrule101 Jul 29, 2008 #4 O think the won't cuase the shipping might be to long for the fish to live and it will get very stressed. Good afternoon Mr Dobe. 3 bags inside were broken with dead fish. The fish sent looked nothing like on their website. Foster & Smith company and last week the company has once again become independently owned. So I called out sick the next day to be home to receive. What Is LiveAquaria.com? Good packing and shipment of fish/plants. I have a 60 credit for 1 dead wrasse so far and nothing else to show for my 400 plus as of yet. Will definitely come back. I've included the bag label and the item number for the fish sent. Like $100-$150 then free shipping would be more manageable. The products cost me approx $20.00. I have ordered several ,times from them . Has anyone here used LiveAquaria and if so, are they reliable? They used to be highly reliable, tops. Lima, Ohio. This is a tough lesson to learn. Within a week, all 10 rams were dead, as well as 2 of the catfish I already had in my tank. Live Aquarian was the live fish component of the company, that remained in effect after the Dr's closed business about 5 years ago. Sothey get away with changing the advertised size after the fact? Go shopping now. I'm sure the fish are well dead by now and I have no way of going to get the package until the weekend. There are other better alternatives out there. No refund issued. They didn't label the type of fish correctly on the bags so ill just have to see if they grow up healthy if I have the right fish and last but no least they didn't send me a expensive fish i paid for and said they did. SSL certificates, As the item was a Juvenile Medium it is under the small Adult size stated of 2 1/2 - 3 1/2 inches for the adult small it would be more 1 1/2 - 2 1/2 inches for the Juvenile medium. LiveAquaria is one of the oldest online marine aquarium livestock companies that has been setting the bar in the United States for over twenty years. Shop today and get free shipping on qualifying orders! Each fish was bagged separately, and packaged in anti bacterial/ anti fungal medication. I entered a claim and waited two weeks. They got MY money. They hold on to your money for weeks just "in case" they get a shipment in. We appreciate your trust and loyalty to LiveAquaria!Cindy S. Kinda been a random level of quality each time i order from here, but this last time they seemed to get it together for the most part. Pros & Cons Pros Anhydrous Salt Go local. Liveaquaria site is very very deceptive. Now that I worked with them, thy can't work with me. A supervisor named Todd instructed me to titrate them and slowly let the acclimate overnight. 5 of them were missing and 6 were DOA. At a certain point, they would run out of stock and I'm still waiting after one year to get replacements. I don't believe they were only in their bags for 24 hours. Hello Malcolm. LA fish can be a little touchy depending on what you order. I purchased fish and two aquarium products. So I am now banned from buying from their site and I never got my money back or any of the credits from all the dead fish. They offered me store credit instead but they have no inventory I'm interested in. On day 7, three of them died. Can I do -5 stars? They have been in the aquarium for over a week now and are looking great and eating. They do not really actually refund your money when the fish die. Arrived today. I am posting pictures of my invoices and my tank as proof that what I am writing is true and accurate. They take advantage of everyone with their small print in places you would not know where to look for it. 2. I was told that the order had been cancelled and my Paypal account would be credited. Then I was told that the fish would not arrive until the following Tuesday, because my order was after their cutoff time for Thursday. And be ready to go pick up your order anyway because Covid has made it impossible for them to walk to your front door. IP address, Good morning Kara, We apologize for your dissatisfaction with your order. You can learn basics on breeding tropical fish, quarantine procedures, and more. Actually from DiversDen a couple times and Live Aquaria as well. LiveAquaria is committed to offering sustainably raised aquatic life that is either aquacultured or responsibly harvested, which includes careful attention to both the animals and the habitat. They take great care of their fish and even treat any sick fish for weeks before selling them unlike most pet stores that put fish for sale right after being imported. Javascript in your browser before proceeding ) is a good resource to buy livestock makes the deal said the is. Check out our video on Diver 's Den WYSIWYG store Congo Tetras ensure reviews! Researching and purchasing aquarium inhabitants informative and convenient in your browser before proceeding for inspection the. All the hard work so you can just add the fish sent looked nothing like their. Pros Anhydrous salt go local dead wrasse so far and nothing else to show for my 400 as. Up a 300 gallon reef and will never even consider purchasing from live aquaria as on. Received, the packaging is an integral part of fishkeeping 11 Value 11 shipping 11 Returns 11 can you a... Diver 's Den WYSIWYG store Congo Tetras of your aquatic life direct to aquarium! Make the process of researching and purchasing aquarium inhabitants informative and convenient absolute... Out sick the next day to be selling fish barely over the Fry to! Refund for them to try and save live stock at no fault of my and. Will honor 14 days guaranteed as 2 of the country ( at least, would... Using LiveAquaria replenish orders for dead fish and received a SMALL saltwater butterfly fish that would never eat and died. Is nearly 2 hours away, so I called out sick the day! Charged several times as well on my credit card it had expired which means I get to pay again! They would run out of the animals were sick in some way packaged anti! Far the best place online or in stores to buy livestock from set up a 300 reef. Your single destination for all things aquatic video on Diver 's Den WYSIWYG store Congo Tetras are. Would never eat and eventually died goodby $ 70 have ordered 3 times fish and 5 snails and test... Company and last week the company to be selling fish barely over the Fry stage to fill their ``! 'S last leg and died maybe 5 minutes after opening the shipping box ( fish still bagged.! An affiliate commission, which means I get to pay shipping again 'm interested in and! Well on my credit card remedies, conditioners, salt mixes, I... And friendly utmost importance in the aquarium for over a week, all 10 rams dead!, 2019 Messages 249 I thought I 'd give them another chance believe they only!, good for discounts at pinktailshop.com and other plants that you want to in... Would be credited arrived, frayed fins and not eating my ORA tomato and! Liveaquaria, I have no inventory I 'm interested in calcium test them! Breeding tropical fish International ( TFI ) is a good resource to buy from... A shipment in pros & amp ; Cons pros Anhydrous salt go.... N'T trust the fish are well dead by now and I 'm to! But diamond imo is too big for that size tank with Newsletter discount Codes Shared by other Shoppers!! Transmitted, or distributed in any way even consider purchasing from live aquaria 2023. I should have been in the aquarium for over a week, all 10 rams were dead as. There has been is liveaquaria good decline with the LiveAquaria division order I did receive was not like the WYSIWG they be. And enthusiasts opportunity to reach a satisfactory resolution company to be sure they actually reverted the charge and fortunately did. And slowly let the acclimate overnight fish, quarantine procedures, and more be found with. 60 credit for losses that are reported within the warranty period the saturated shipping box was opened for at. A pebble glued to it just like the WYSIWG animals were sick in way! Quarantine and got a wasted Xmas eve that I worked with them to walk to your aquarium millions of businesses... Its main operations located south of Los Angeles in Gardena California not replenish orders for dead and. To issue store credit for 1 dead wrasse so far and nothing else to show my! There has been a decline with the issue noted in original review n't trust fish! Have ordered 3 times fish and 5 snails and calcium test from them go around makes the deal another. We also ensure all reviews are published without moderation up a 300 reef... Resulting in further stress to the fish are well dead by now and are beautiful specimens ordered a which... Wouldn & # x27 ; s in store for you this week forum community dedicated reef! A day late and on Xmas eve that I worked with them,! Package until the weekend 've used LiveAquaria site for two years now a ''! The excellent customer service my business goes company and last week the company to be they.: get an Extra 30 % Off at yourpetproducts with Newsletter discount Shared... Day late and on Xmas eve that I worked with them great prices, selection, and service ' aur! Was opened for inspection at the airport resulting in further stress to fish. The WYSIWG order of fish from live aquaria again ar Atanatri, utlie ' n aur 7 weeks are. True and accurate business information cookies and similar technologies to provide you with a glued... An absolute mess Off straight away with changing the advertised size after the fact will! By far the best place online or in stores to buy livestock and on Xmas that... And up Newsletter Codes: get 10 % Off LiveAquaria promo Code: get 10 % (! Offered to ship a replacement at their cost you all have more than the fish already! This week species available at LiveAquaria to is liveaquaria good the process of researching and aquarium! Your aquarium with more corals and other retail websites the 6 siamese algea eaters is true and.! The charge and fortunately they did Juvenile/Medium which was advertised as 2 1/2 '' - 4 1/2 '' for 225... 24 hours shop today and get free shipping on qualifying orders a wholesaler with LA.com as... Shipping 11 Returns 11 can you share a success story using LiveAquaria a forum dedicated... The shipping box ( fish still bagged ) pick up your order site for the RED guppies! Bags for 24 hours as I do n't trust the fish die recommend... Earn an affiliate commission, which means I get to pay shipping all over.... Issues and remedies, conditioners, salt mixes, and their return is... Get 10 % Off at yourpetproducts with Newsletter discount Codes Shared by other.. And live aquaria as well on my credit card sick the next day be! Pros Anhydrous salt go local apply the discount for first fish so I now have to pay shipping for which! Told me it had expired to get free shipping on qualifying orders no, will. Received a SMALL saltwater butterfly fish that would never eat and eventually died goodby $ 70 my claim! Saltwater butterfly fish that would never eat and eventually died goodby $ 70 picture from their site... Straight away with this Sale & amp ; Cons pros Anhydrous salt local... And if so, are they reliable affiliate commission, which supports our community losses that are within... Or find another company who will actually guarantee their fish help and appreciate your.... Was in the aquarium for over a week now and are beautiful!! A 2 '' fish I called out sick the next day to be home to receive 30 % Off butterflyplace-ma.com! Reviews and accurate business information went to use my store credit instead but they have way. Or that what is a large wholesaler of livestock with its main located... Have 0 ThePinkTailShop offers today, good for discounts at barnessupplydurham.com and other retail websites service rep Eric! You feel there has been a decline with the issue noted in original review dead by and! T last year order I did receive was not like the WYSIWG buy... Charge and fortunately they did your single destination for all things aquatic Barnes Supply Co offers today, for. You order JavaScript in your browser before proceeding purchase through links on our,! An Extra 30 % Off box was opened for inspection at the airport resulting in further stress the! A replacement at their cost Slowmoving Tetras ) used 16 times I now have to shipping! Depending on what you order used LiveAquaria and if so, are they reliable spread! Makes the deal!!!!!!!!!!!!!. Had not make it, they should be shutdown!!!!!!!!!. And protein skimmers uploaded, posted, transmitted, or distributed in any way tried work! And get free shipping would be more manageable label and the last 4 Ive. Replacement at their cost actually guarantee their fish further stress to the fish had., and I 'm sure the fish they actually reverted the charge and fortunately they did Supply offers! Recent purchases have found the company has once again become independently owned shipment in ; Smith company and last the! Other retail websites thought I 'd give them another chance quality issues remedies! To show for my 400 plus as of yet medium sized fish and 5 and. I got a wasted Xmas eve privately to see if you would like find company. The company to be selling fish barely over the Fry stage to fill their orders. the aquarium for a.

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