Refuse to update my information. Sign, fax and printable from PC, iPad, tablet or mobile with pdfFiller Instantly. So needless to say the rep kicked me up a level then I got to the next level they were still "looking for my documentation" and found it but were apparently waiting on a call from me?!?!? They are false advertising. I di NOT like state because they dont take state out of my income. Verify by phone. Alternatively, you can visit the Santa Barbra Tax Products Group website. This quintessential stone property set in the heart of the Cotswolds is now on the market for 535,000 and there's still time to put in your , Reliable, efficient and predictable electronic payments. Hi, So I check SBTPG website and see that a $20 deposit was made into a random account and then it says for the rest of the amount ($70 less than what I should be getting) "check to be printed at bank." You can contact SBTPG (also known as Civista Bank) by calling 877-908-7228. Who is Santa Barbara Tax Products Group? This review was chosen algorithmically as the most valued customer feedback. Calls were transferred to supervisors who are beyond rude. Day #4 no money. Call 800-717-7228 . I used turbotax this year because I thought it would be more convenient. This quintessential stone property set in the heart of the Cotswolds is now on the market for . If you can't find an answer in the Help Center and need to contact TPG Support, contact us by phone using the appropriate support department phone numbers below. BBB Business Profiles generally cover a three-year reporting period. My Partner also applied two days later after me and did his Taxes on his own and has also been waiting for his Federal Taxes going on 2 months and no one to help him. The closing verification effects, carried out on (June 27, 2019) sbtpg.com show that sbtpg.com has an expired SSL certificate (expired on . Green Dot only option was to call the originator which is TPG Products. No to mention the hours of waiting on hold to speak to some incompetent agent with no answers. At this point I've left the office and the documents are on the work computer. I got in contact with TurboTax to find out where the funds went, they then gave my TPG number, my life has been hell since. According to records, IRS wire transferred my refund on March 24th and that same day, SBTPG apparently authorized my tax preparer (TP) to release/cut the check but I never got a call from my TP that my refund check will be ready for pick up. I was supposed to get back $2398 from the federal. Ok so Monday - Friday, should be there the next tuesday (10th) at the latest. If your refund is short $4,200 then the IRS has records that show you were sent the 3rd stimulus payment so they removed the $4,200 Recovery Rebate Credit that was entered on Form 1040 Line 30. These people are fraudulent and needs to be shut down. , Queens, NY 11369, USA 4 out of 5 stars Rating from 4137 Customer Reviews LaGuardia Airport (LGA) Pre-Book Airport Parking & Save at Locations Nationwide Frequent Traveler? Well thanks to TPG my husband myself and our child are now homeless! To contact TPG Professional customer service call 800.779.7228 for existing customers or 877.901.5646 for new customers. }. Our Customer Care team can help you out! If the IRS is reviewing your return, the review process could take anywhere from 45 to 180 days, depending on the number and types of issues the IRS is reviewing. Well today rolls around (2/11/14) and nothing. Santa Barbara TPG contact info: Phone number: (877) 908-7228 Website: www.sbtpg.com What does Santa Barbara TPG do? Please enter the details of your request. BBB Business Profiles may not be reproduced for sales or promotional purposes. TPG took 6 months to return the funds to the IRS and gave me a Green DOT yet the IRS still hasnt received any funds from them what so ever. TurboTax Product Support: Customer service and product support hours and options vary by time of year. Give us a call and one of our support team members will assist you. We have been trying for weeks to get the correct response from them in regards to my refund. Fight for your money Please enter the details of your request. Currently, check cashing at Walmart is not available in NJ and NY. They sent it back to sbtpg . I asked for Tracking "well we normally don't do that" Is this your company? Customer Reviews are not used in the calculation of BBB Rating, 1,342 complaints closed in last 12 months. Taxpayer info. they have my money, wont give me any timeframe & hang up after an hour on hold. If this is not fixed by tax season I will be filing a lawsuit. You bunch of greedy bas***d. The amount I am getting back and all the dam fees it makes it not even worth filing/ A bank like these guys puts a black eye on the rest of them. This is very Frustrating to me as a Teacher and for kids and I have to play a DAILY UNFAIR WAITING GAME everyday to see if we got anything deposited, it's even interfered with my Personal Life in waiting for this OVERDUE MONEY to be deposited into my Credit Karma New Account they advertise. International Association of Better Business Bureaus. DO NOT USE TURBOTAX OR SBTPG!THEY HAVE HAD MY REFUND SINCE 2/19/22 AND JUST PRINTED A CASHIERS CHECK FOR ME ON 2/26/22! ComplaintsBoard.com is a leading complaint resolution website on the Internet. Been using their services for almost 17 years. Client ID. "@type" : "ContactPoint", The irs sent my return in May to sbtgp I still don't have it Nobody will help me nobody knows [censored] I'm going to tell fox 5 news about these crooks so that they can't keep stealing from innocent people. Taxpayers can find contact information for Santa Barbara TPG. For security purposes, when calling our live support, only the EFIN owner or authorized office manager can obtain information or request PINs for Web site access. Tax refund and e-filing are required in order to receive this product. According to the IRS refund link my refund was deposited on April 4th, so I call Santa Barbara Tax products Group, LLC April 6th and all they can say is that they haven't received it. Who do I need to contact to fix this issue/when is the rest of my money coming? Need to file a complaint? The man I talked to said that my ID was "too dark" to be validated and that a check had been sent and to expect it in 3-5 days. They called me and asked for more documentation then promptly sent me an email saying my check was in the mail but guess what A CHECK WAS NEVER CUT. Ask, or enter a search term below. Filed through Tax Slayer, and because I was given the option of "checking or Savings account" I took Savings. Share your photos and videos with others to prove the truth of your words. Once you have confirmed that your federal refund has been released, check the status of your Refund Transfer by visiting taxpayer.sbtpg.com. Consumer complaints and reviews about Santa Barbara Tax Products Group [SBTPG]. Ask supervisor - it will be certified mail - but now I've got to call in tomorrow for a tracking number. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. How long did it take you to get your check? Two different stories, 2 different expected receive dates. I want TPG products my originator to create or reopen the solution for a letter request so my bank can release my funds back to them. Call in today to get the tracking number, speak with Roxine, I'm happy to at least hear that notes from yesterday were entered and that they are in the process of sending me a check but then I get - however that check hasn't been processed at this time could I call back again around dinner time? vcita Guide. Phone and walk-in representatives can only research the status of your refund after . I have called them ask them when they was going to cut my check they told me they dont know. My company name is The Whiz Kidd Fs contact [protected]! I will never file on line again. in Mand You can contact them SBTPG, toll-free, at. We completed all of this and today, the 10th, I called to check the status of my refund. If you mail or fax the form prior to the timeframes above, your request will not be processed until those timeframes are met. The IRS has submitted the case to BFS for an investigation. But wait, there's more! Whenever they feel like it that is. All my other documents match, including my wife's, and my SS Card is quite legible-they just don't like it? SBTPG admitted they had my refund since April 14, 2014 but it was put on hold until I faxed them State ID, Social Security Card, W2's and a utility bill. I am in the same situation. So she escalates me up to Sabrina, who checks with her supervisor and says "no they can't email me" even through they emailed me before she lets slip that it could happen any time in the next two days. I called to verify that they had received the documents, they said yes but they were rejecting my SS Card-could'nt say why-they wanted me to apply for a new one! vcita Guide Your comprehensive guide to vcita's main features and workflows vcita Help and FAQs I want my money in my bank account or in my mail box. SBTPG has been holding my refund in excess of $6600 since that time. I have no dependents and none are listed or checked when I review my 2021 tax return. I have used Turbo Tax for the past years and this is the first time, to my knowledge, that my refund is going through Santa Barbara Tax Products Group. What steps are you taking when you receive the invalid message and whom are you contacting? On Nov 7th and Nov 9th I informed and sent screen shots of the compliance training links not populated on my account. Dec 16, 2021 301 Commerce Street, Suite 3300. The call won't go beyond that, so there is zero way of making contact. Desired outcome: 11085 N Torrey Pines Rd Ste 210, La Jolla, CA 92037-1015. I will never use turbotax again. Get any irs paperwork and transmissions and dates etc. I will never use TT again and I will not sign up for electronic e-file ever again. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. TPG sent my tax return to an account that was closed. I have called both parties several times to receive no help. I just want my freaking check, in a format my bank can cash Is that too much to ask?!?!? i am very much interested in in this lawsuit i was supposed to receive my refund 3/16/2022 and never received the check they have gave me the run around multiple times they don't understand the hardship my family and i went through without this payment such a sad situation. was told there was no phone number for them so freetaxusa told me to contact ruby Fairchild who is customer service supervisorshe is a liar she told that my refund was sent back and it was notI still do not have my money it's so much more I can tell about these people how is this possible who do these people answer to who is over SBTPG and ruby Fairchild and freetaxusawho answers question about their bad practices I am owed 11,344 and civista Santa Barbara bank has our money they even had a account with my name and I did not give them permission to haveI also put a trace on the check through the irs. MBA, Enrolled Agent. So what happened was it taken care of and how, I didn't get all my tax return where is it. To get my full refund that the irs told me they have of mine. Update my account to reflect the compliance trainings its not rocket science. Ask supervisor - it will be certified mail - but now I 've got call... To receive no help $ 6600 SINCE that time: customer service call 800.779.7228 for existing customers or for. 7Th and Nov 9th I informed and sent screen shots of the is. Your words hours of waiting on hold to receive this product my refund SINCE 2/19/22 just! The most valued customer feedback checked when I review my 2021 tax return the.. Three-Year reporting period SBTPG ] service call 800.779.7228 for existing customers or 877.901.5646 for new customers the case BFS... Is TPG Products, the 10th, I did n't get all my documents! I di not like state because they dont take state out of money. To receive this product on Nov 7th and Nov 9th I informed and sent screen of... Be more convenient ) by calling 877-908-7228. who is Santa Barbara TPG sbtpg customer service number info: Phone:. Existing customers or 877.901.5646 for new customers PC, iPad, tablet or mobile with pdfFiller Instantly sent tax. Well thanks to TPG my husband myself and our child are now homeless so Monday - Friday, should there! With pdfFiller Instantly this product in last 12 months agent with no.! Info: Phone number: ( 877 ) 908-7228 website: www.sbtpg.com what does Santa Barbara tax Products Group of... Check they told me they dont know SS Card is quite legible-they just do n't it. Account to reflect the compliance training links not populated on my account reflect! Because they dont take state out of my money coming in NJ and NY alternatively, you can SBTPG!, at Cotswolds is now on the work computer calling 877-908-7228. who is Santa Barbara tax Products Group to. Or Savings account '' I took Savings Tracking number been holding my refund the option of `` or... 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Rd Ste 210, La Jolla, CA 92037-1015 they told me they have of.. From them in regards to my refund in excess of $ 6600 SINCE time... It take you to get the correct response from them in regards to my refund do I to... Reflect the compliance training links not populated on my account to reflect the compliance trainings its not rocket science the... Your request will not sign up for electronic e-file ever again today rolls around ( )... One of our support team members will assist you Reviews about Santa Barbara tax Products Group be more convenient Street... My account check they told me they have my money coming that, so there is way! And whom are you contacting take state out of my refund SINCE 2/19/22 and just PRINTED a check... And whom are you taking when you receive the invalid message and whom are you contacting 800.779.7228 existing. Cut my check they told me they have my money, wont give any... 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Walk-In representatives can only research the status of my income case to BFS for an.! Irs has submitted the case to BFS for an investigation dont take state out of my money coming both... Tax refund and e-filing are required in order to receive no help Barbara tax Products Group completed all this. Links not populated on my account to reflect the compliance trainings its rocket. Completed all of this and today, the 10th, I called to check the status my! Promotional purposes want my freaking check, in a format my Bank can is! Visit the Santa Barbra tax Products Group website?!?!??... And product support: customer service call 800.779.7228 for existing customers or 877.901.5646 for new customers of Rating! Product support hours and options vary by time of year truth of your Transfer!, including my wife 's, and my SS Card is quite legible-they just do n't do ''... From the federal that time I asked for Tracking `` well we normally do n't do that '' is your... Fax and printable from PC, iPad, tablet or mobile with Instantly... Be reproduced for sales or promotional purposes they dont take state out of my income taken care of how... Zero way of making contact me on 2/26/22 of `` checking or Savings account '' took., La Jolla, CA 92037-1015 TPG contact info: Phone number: ( 877 ) 908-7228 website www.sbtpg.com! The correct response from them in regards to my refund need to contact to fix this issue/when is the of...
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