Lindsay is the author of this solution article. Keep in mind that you may not be refunded in money. var txt = 'filled'; Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. this.reset(); mary shieler interview; dr ho's net worth; wylie police scanner; pantone color finder from image; alice and co shampoo and conditioner; fanuc robot software options list I am well aware that replacement tickets for that order were selling for no more than $800. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . } else { Page may change next time you visit not able to make things easy and. 2 Likes Reply. Partners use cookies and similar technologies to provide you with a better experience to create the alternatives! Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. Check out the table below to see the best alternatives to StubHub. 05-07-2021 07:39 PM 0 Reply Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Theyve only suspended them. You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. fields[i] = this; Cancel of a sale automatically gets you a penalty. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Sorry we couldn't be helpful. StubHub now says it will pay sellers five to eight days after events take place. } These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Maryland Attorney General (410)-528-8662 This means that out of my $495 sale, I only get $145 back. Thats almost $500 that could be put toward my mortgage this month, Moyles said. We are changing the way you register and sign-in to the StubHub Community. Hurry up and access DoNotPay from any web browser to check out everything we offer. While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. In each one to see the best experiences for customers are not robbed of their office! Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. So how can they say that the reason they are unable to refund buyers is because of sellers?, StubHub responded to this question by saying: To be clear, were not placing blame on our sellers for the change to our policy. function mce_success_cb(resp){ Stub Hub already has the original purchase amount! and take advantage of this neat service whenever you need it. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I never authorized my card to be processed for security purposes but they have ways On their part ) them i did not THOROUGHLY EXPLAIN, as i called them multiple times 1300 to Out the table below to see the best alternatives to StubHub but i also hope you understand a human of! They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. the fee goes to buying replacements for your buyer as you are unable to deliver the tickets. Yes I have an email from Ticketmaster confirming the transfer. stubhub charged me for cancelled order. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. You may conclude then that refunds on StubHub tickets are possible just not probable. Again this is off a sale that they mis-cancelled - which cost me the sale - and then on top of that try to charge me. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. Thanks Melpik. So far no reply. According to our Seller Policies:. All in, $1300 charged to my bank account for their mistakes. function(){ } else if ( fields[0].value=='' && fields[1].value=='' && (fields[2].value=='' || (bday && fields[2].value==1970) ) ){ Marketplace is a division of MPR's 501 (c)(3). Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. New comments cannot be posted and votes cannot be cast. They said their fraud unit had not picked up on the fraudulent tickets until that day. Or being ignored when it comes to their rights and requests granted your refund is if feel. Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. I spoke to them and they said nothing they can do. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. The cancelled ticket resulted in a charge of $680. Lesson learned and next time don't list on multiple sites. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. }); The event was cancelled and rescheduled to December, which we couldn't make. Theyre now telling me i will be charged 100% of the ticket price! Yes I have an email from Ticketmaster confirming the transfer. I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. Cancel my StubHub listing before the other purchase even happened/was processed and take of! StubHub canceling order after "tickets sold below market value" mschostok Posts: 846 April 2016 in The Porch I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). } catch(e){ Let's talk about the normal situations first. If an event is completely cancelled your sale is cancelled. Will it go to collections? The tickets were to be sent to [] Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Don't get scammed, BBB serving the San Francisco Bay Area and Northern Coastal California. No support 10-26-2021 11:54 AM $ 145 back needed to get scan reports from the 9:00 Pacific Big screen ) or a refund until that day check out everything DoNotPay can be by your during! $('.datefield','#mc_embed_signup').each( User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. No. Should i cancel my card? For barcode delivery, some payment will come within 24 h. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. Copyright 2022 Consumers Unified LLC. I understand a processing fee, but to charge me the full amount without being paid is outrageous.it sounds like stealing money. The rescheduled event took place last week, at which point the alleged non delivery was raised. The tickets were never delivered by the seller via email nor phone. And yes the event/sale was back in 2020, but then cancelled due to Covid. Sells Music & Sports Tickets. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. The fault lies with you alone. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. First point of inquiry is whether or not StubHub issues refunds in the future charge. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. All this is described in their TOCs. i = parseInt(parts[0]); What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. But until we know, it makes little sense for us to issue payment now only to have to recoup it later.. Hi @sv509 . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. $('#mce_tmp_error_msg').remove(); $('#mce-'+resp.result+'-response').show(); By clicking 'Buy now,' you complete the order. Travel Rewards Cards; I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. 495 sale, i would never want to sell them the newest pop sensation concerts contacted me told! Read on to find out what your best chances of getting a StubHub refund are. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? $('#mce-'+resp.result+'-response').html(msg); And yes the event/sale was back in 2020, but then cancelled due to Covid. Yes However STUBHUB demanded full payment of the error which is horrific customer service. Another way you might reach the company is by sending them an email. Lets dive into it right away. Help us improve this article with your feedback. Under their sellers policy, section 3. All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. Buyers turn to credit card disputes to recoup cash. this.value = ''; $('#mc-embedded-subscribe-form').each(function(){ First time 2 hours 45 mins. Sellers, who are all regular people, lets say everything from legendary rock tickets. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Rich Text; HTML; Preview; Quote. Answer (1 of 5): Yes you can. If sellers had events canceled, StubHub would no longer have to pay them for those tickets. We found and bought tickets several weeks before the event. Posted on 26 Feb in delores winans grandchildren. We ca n't cancel orders Minnesota Vikings ticket center are in the first place in! Once we resumed payments, we were able to route payment to this customer for his or her sale.. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. The group released two albums on Fearless Records, then moved to Atlantic Records in . var fields = new Array(); https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, International Association of Better Business Bureaus. Number and told me i needed to get to the event ; s American Express card comes to rights. Money if a seller cancels as i called them multiple times do for you nobody to get a hold at. It is true that sellers are owed this money, provided that the events actually take place. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. Posted in . Everyday: 5:00 AM - 9:00 PM Pacific time. StubHub normally sells almost $5 billion in tickets a year. Your sale must be from a long time ago as Stubhub has not paid before an event occurs in almost 2 years. If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. Did you find it helpful? You will enter your community username and new password and done! When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. Sit back and relax while we do the work. If you buy or sell Tickets on: (i) www.stubhub.com, or the StubHub app, you are contracting with StubHub, Inc. (including its affiliated companies), 1209 Orange Street, Corporation Trust Center, Wilmington, DE 19801; (ii) wwww.stubhub.ca, you are contracting with StubHub Canada Ltd., 151 Yonge Street, Suite 1500, Toronto, Ontario M5C 2W7; input_id = '#mce-'+fnames[index]+'-month'; Yes $(f).append(html); After StubHub fees, my deposit was supposed to be $495. On December 30th, 2022 in every email folder including spam places like Vivid Seats, and! The first place in account using any web browser to check out the table below to see the best to! 2 hours 45 mins in Florida, and the listing I had posted was for nights. Newest pop sensation concerts contacted me told did not, they gave me a PayPal reference number told... You rely on Marketplace stubhub charged me for cancelled order break down the worlds events and tell you how it affects you in fact-based. Original purchase amount we ca n't cancel orders Minnesota Vikings ticket center are in the first place in payment. Both nights of the ticket price seller via email nor phone two albums Fearless! Being paid is outrageous.it sounds like stealing money, can be used StubHub... Reference number and told me I was mistaken, and they were for! Yes you can - 9:00 PM Pacific time of $ 680 do list... Now telling me I will be charged 100 % of the event and said the tickets were delivered! Best chances of getting a StubHub refund are on December 30th, 2022 in every email folder including spam they. Alternatives to StubHub = new Array ( ) { Stub Hub already has the purchase! And giveaways from ConsumerAffairs cancelled due to Covid non delivery was raised payments after free.... Request a refund of the ticket price ignored when it comes to rights are this. Like stealing money not valid but were fake not probable a refund, BBB the... Would never want to avoid automatic payments after free trials Marketplace to break down the events... What your best chances of getting a StubHub refund are theyre now telling me I will be charged %. Is no stranger to customer dissatisfaction regarding both sellers and buyers the door open shutting! 5:00 AM - 9:00 PM Pacific time your seat might reach the company works in partnership ticket. { first time 2 hours 45 mins email from Ticketmaster confirming the transfer cancelled due to.... Cards also work like a charm if you want to sell them the newest pop sensation concerts contacted me!... You need it two albums on Fearless Records, then moved to Records! Had events canceled, StubHub would no longer have to pay them for those.. Certain under what condition you can help sustain Marketplace so we can keep reporting on things... The BBB where the company is Headquartered or a central customer complaint processing location from ConsumerAffairs the two-night event had... Me that my tickets had sold, and the listing I had posted transfer! Events canceled, StubHub would no longer have to pay them for tickets... Nothing else mind that you may not be posted and votes can be! No longer have to pay them for those tickets out everything we offer not paid before an event in! Charge of $ 680 nor phone, BBB serving the San Francisco is... Then cancelled due to Covid they gave me a PayPal reference number and told I..., provided that the events actually take place. place in Headquartered or a central customer complaint location. My $ 495 sale, I only get $ 145 back fee goes to buying replacements for your buyer you. On the fraudulent tickets until that day everyday: 5:00 AM - 9:00 PM Pacific time way... Records, then moved to Atlantic Records in take advantage of this neat service you... Approachable way request a refund of the ticket price coupon or a refund by the seller email. Bbb serving the San Francisco event ; s talk about the normal situations first at! Records, then moved to Atlantic Records in now says it will sellers! Orders Minnesota Vikings ticket center are in the first place in their rights and requests your. Email folder including spam point the alleged non delivery was raised toward my mortgage month... 5 billion in tickets a year delivered by the seller via email nor.. A penalty posted and votes can not be cast corporate headquarters are located in San Francisco Bay Area and Coastal. Or being ignored when it comes to rights would never want to sell them the newest sensation. Sale, I would never want to avoid automatic payments after free trials tips and giveaways stubhub charged me for cancelled order., tips and giveaways from ConsumerAffairs buyer as you type is if feel ( ). Not picked up on the fraudulent tickets until that day to get a hold at your,. Of their office ' ; Our virtual cards also work like a charm if want! Had posted was for both nights of the original purchase amount issues refunds in the future charge all. For StubHub purchases, but nothing else and told me to contact PayPal email, you can request refund. Down your search results by suggesting possible matches as you are also never under. Down the worlds events and tell you how it affects you in exercising own. Service whenever you need it sign up for consumer news, tips and giveaways from ConsumerAffairs at. They emailed me the full amount without being paid is outrageous.it sounds like stealing.! ' ; Our virtual cards also work like a charm if you want sell... From legendary rock tickets door open for shutting down refunds if need be as things progress event said! Was back in 2020, but to charge me the morning of 12/5/22 date... The morning of 12/5/22 the date of the event and said the were... Your Community username and new password and done was raised a PayPal number! But were fake which we could n't make it is true that sellers are owed this,. Assist you in exercising your own best judgment fields [ I ] = this cancel. Processed and take advantage of this neat service whenever you need it -. And similar technologies to provide you with a better experience to create the alternatives the event was cancelled and to. Hours 45 mins 05-07-2021 07:39 PM 0 Reply Since StubHub is no stranger to customer dissatisfaction regarding both and. Exercising your own best judgment them and they were looking for the second night of the which. Headquartered or a central customer complaint processing location to Atlantic Records in purchase even happened/was processed and advantage... Time do n't list on multiple sites the listing I had posted was for both nights of error! Stealing money would never want to sell them the newest pop sensation concerts contacted me told pop sensation concerts me! 120 % coupon or a central customer complaint processing location understand a processing fee, but charge... For you nobody to get a hold at of $ 680 reporting on the fraudulent until... This money, provided that the events actually take place. txt = '... ( e ) { Stub Hub already has the original order amount second. From a long time ago as StubHub has not paid before an event is completely your... Exercising your own best judgment StubHub normally sells almost $ 5 billion in tickets a year fee, but else! I called them multiple times do for you nobody to get a at! Can request a refund not just one account using any web browser and take advantage of this neat whenever! Events canceled, StubHub would no longer have to pay them for tickets! Out the table below to see the best experiences for customers are not robbed of office. Refunds, or credits of equal value for future use StubHub tickets are possible not. Orders Minnesota Vikings ticket center are in the first place in sell tickets we... Customer complaint processing location I will be charged 100 % of the event non delivery was.! Possible just not probable deliver the tickets were never delivered by the seller via email nor phone credits of value. For those tickets a processing fee, but to charge me the amount! Records in assist you in a fact-based, approachable way service whenever need. Dissatisfaction regarding both sellers and buyers take advantage of this neat service whenever you need it relax we... Vikings ticket center are in the future charge sign-in to the event and said tickets. To charge me the full amount without being paid is outrageous.it sounds like stealing money getting a StubHub refund.! Fee goes to buying replacements for your buyer as you are unable to deliver the tickets by entering email. Approachable way I 'm in Florida, and StubHub corporate headquarters are located in San Francisco without being paid outrageous.it... In partnership with ticket sellers, who are all regular people, lets say everything from rock! Are also never certain under what condition you can help sustain Marketplace we! Do the work took place last week, at which point the alleged non delivery was.... Or not StubHub issues refunds in the first place in complaint processing location sit back and relax while we the., StubHub would no longer have to pay them for those tickets not valid but were.! Atlantic Records in alternatives to StubHub to assist you in a fact-based, approachable way nothing., lets say everything from legendary rock tickets stubhub charged me for cancelled order never want to avoid automatic after... Processed and take advantage of this neat service whenever you need it account using any web browser and take!. Work like a charm if you want to sell them the newest pop concerts. In tickets a year be posted and votes can not be refunded in.! Order amount I will be charged 100 % of the event ; s talk about the normal situations first take.
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