Once youve booked, well get your tickets to you as soon as possible, and always before your train, coach or bus departs. "Promo Codes" is not applicable to French consumers: "We reserve the right to refuse the issue of any Promo Code or Promo Code Offer at any time and to vary any and all elements of each offer at any time without notice". How to Contact Us and, in most circumstances, we should be able to arrange a refund for you. The relevant laws of Italy will apply to these Terms and Conditions and the relevant Italian courts competent for your place of residence or domicile will have exclusive jurisdiction in relation to these Terms and Conditions. The examination of your query by the consumer mediator is subject to the conditions provided for in Article L. 612-2 of the French Consumer Code, among which you must have tried, beforehand, to resolve your query directly with us by means of a written complaint. You might be given the option to create an account using information from your Facebook, Google or Apple account. And, youre agreeing that you understand we may take our website, apps or booking service offline, if we feel its necessary for maintenance purposes. The same goes for monitoring or copying content from pages on our booking service, other than the normal activities of commercially available search engines. jane.doe@trainline.com), which is being used by 99.0% of thetrainline.com work email addresses. CLASS ACTION AND JURY TRIAL WAIVERS. Flexi Season Ticket is still within its 28 day validity period and has unused day passes; Your Weekly Season Ticket has three or more days' validity remaining, Your Monthly or Custom Season Ticket has seven or more days' validity remaining, Your Annual Season Ticket has two or more months' validity remaining, Select your 'Active' Season Ticket and click 'Refund' in the bottom left corner. This minimum fare does not apply to: Click here to view the minimum fare. Type in the new address and make sure it has not already been taken . We'll make the operator's terms and conditions available to you before you pay. We know you must have a few but its important you keep it safe and confidential. In some cases, you may need to get in touch with the operator directly and well redirect you if thats the case. The time when off-peak services start can vary by station. We know you must have a few but its important you keep it safe and confidential. Whichever method you choose to get your ticket, youll need to have the ticket before boarding the train, coach or bus. You can get a photocard for free with us for you to carry with you on your journey. For more information, please see our Privacy Policy. SplitSave tickets work with group save too. Please note that all future reservations will be cancelled upon processing the withdrawal request. This is because some of it such as timetables, live journey information, platform data, transport network conditions and fares comes from the operators. We have the right to cancel or refuse your current order if youve not paid for a previous booking in full. These fees are sometimes determined by the operators and will be detailed in our booking service as well as their terms and conditions. In the UK, a Season Ticket is a non-transferable ticket that gives you unlimited travel on train services between specific stations, or within specific zones during the tickets validity period. We are also not responsible for losses that you suffer that are not related to our booking service. Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by negligence, or that of our employees, agents or sub-contractors (as applicable); or fraud or fraudulent misrepresentation by us or our employees. Each Promo Code must be redeemed in full and cannot be used in conjunction with any other Trainline offer. If you would like to find out more about the different types of Railcard and how they can be used to buy tickets with us, click here to view our Railcards guide. About Us; Staff; Camps; Scuba. See the National Rail Conditions of Travel (we will call these the NRCoT) for more information about penalty fares. How do I change my personal details? If you were ill and, consequently, unable to request a refund on your Season Ticket when you stopped using it, well offer you a refund from the date your illness started, provided that you supply a medical certificate or other evidence of your illness. Youre responsible for any fraudulent use of your eticket. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. All discounted tickets bought using the Two Together Railcard must be for the same origin and destination station and should be the same ticket type (e.g. If theyre hard to read, or they no longer work in automatic ticket gates, please contact us. You can buy your Prix Futs ticket in conjunction with any Discount Card that can be used for a specific journey. We like to stay relevant, so these Terms and Conditions may change sometime in the future. You can then invite your colleagues to use the service. If youve booked a changeable ticket (youll get this info during our booking process) and you meet the operators terms for making a change of journey, please contact the relevant operator. Legal deadline for the right of withdrawal: For any subscription to the carte Libert, the carte Avantage or the Forfait subscription, the customer has a withdrawal period of fourteen (14) calendar days from the date of purchase. For changes, youll need to contact the relevant operator directly. For information on refunds and changes for Season Tickets, please see the Seasons section of the terms here and Changing Your Season Ticket. You may purchase the Discount Cards listed below on the Trainline booking service to be stored on your electronic device (we will call these Digital Discount Cards). A 26-30 Railcard gives you 1/3 off rail fares across Britain. Alternatively, you can write to us at the address below, or call our dedicated feedback freephone number. Registered address: 3rd floor, 120 Holborn, London EC1N 2TD. Please note that all your transactions with us will be processed by Trainline.com Limited, 120 Holborn, London, EC1N 2TD, United Kingdom (company number: 03846791). Click here to view the minimum fare. For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. The time when off-peak services start can vary by station. If you are interested in a career at Trainline, please click here. The cost of the call varies according to the tariff plan applied by your operator. To use the self-managed Trainline for Business service, you must set up a Business Account, by giving the name of your company and other relevant information. For journeys outside of the UK including Eurostar, please contact us by email. On the right pane click on the pencil icon in the Contact section. For digital Season Tickets, the date will be based on the information we receive from the train operator or TfL (as applicable). Remember, when you pay for an Annual Season Ticket, youre getting 52 weeks of travel for the price of 40. If you fail to comply with the Railcard conditions, the operator reserves the right to charge you, and anyone youre travelling with using the Railcard discount, the full price for the single fare applicable to your journey, as if you hadnt bought a ticket. Youre responsible for the personal information that you provide for each passenger and you must have their consent to use this information. Children aged between 5 and 15 (inclusive) also need a photocard if theyre using a Season Ticket. Trainline publishes the names of its . Please note that not all of the delivery options below are available for all operators and services. If Mobile Tickets have been booked for more than one passenger, then all passengers must travel together. How to do so? STEP 2: Go to " My Bookings " and select the Booking you would like to refund. You can view a list of your saved card details and delete them at any time in your account. The most common thetrainline.com email format is [first]. Please allow up to 5 days for your refund to clear and the money to reach your account. Either party may terminate the service at any time. If you have purchased a digital Railcard through Trainline and lose or damage the mobile device that its stored on, you can access your Railcard by signing in your Trainline account on another device. Thats one less thing to have to remember! 0800 022 3720. In the event that the holder of the card or subscription has made trips between the subscription of the card or subscription and their request for withdrawal, and even if the legal period for requesting withdrawal of fourteen (14) days is respected, the use of the right of withdrawal cannot be considered as being in good faith. Calls from outside the UK may cost more. or is for Standard Class travel, and you wish to travel First Class. We reserve the right to disable an account, or any functionality within it at any time without prior notification if we believe that there may have been any misuse by you, including suspected fraudulent activity. Our customers travelling outside of the UK may be charged a processing fee directly by the operator. Well let you know during our booking process if the season ticket option selected by you requires a photocard. You can book tickets for a group of people (passenger/passengers) through our booking service. Please seethe full terms and conditions for the Refer-a-Friend scheme. Unit A2 and B, Mease Mill, Westminster Trading Estate, Measham. You can apply loyalty and/or discount cards for eligible passengers via our booking service. About us. For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. ARBITRATIONS AND COURT ACTIONS DIFFER. All of Trainline's email addresses follow the format: firstname.lastname@thetrainline.com. OTHER RIGHTS AND REMEDIES THAT YOU OR BUSA WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION. All discounted tickets bought using the Family & Friends Railcard must be for the same origin and destination station and should be the same ticket type (e.g. UK next day delivery We use Royal Mail Special Delivery. The Railcard and tickets bought with it are not transferable to anyone else and you must not give, lend, or resell them. all Off-Peak Returns). Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. Other common thetrainline.com email patterns are [first] [last] (ex. If you've asked us to deliver your tickets to you, we'll print and dispatch them within a few minutes. Any disputes which cannot be resolved will be referred to the English Courts. If this period does not exceed 14 days, the exercise of the right of withdrawal is accepted. If youve booked a refundable ticket (youll get this info during our booking process), and you meet the operators terms for a self-service refund, well arrange one if you decide to follow the self-service process. Call us on 002 3055 1995 to get help with existing bookings. Youre not allowed to do any of the below activity: We dont sell, organise, or arrange any packages, so the Package Travel and Linked Travel Arrangements Regulations 2018do not apply to our booking service, and we will not be responsible for the proper performance of those additional travel services. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE AND OUR AFFILIATES SHALL NOT BE LIABLE FOR DAMAGES, INJURY, CLAIM OR LIABILITY ARISING FROM OR RELATED TO YOUR USE OF, OR INABILITY TO USE, OUR SITE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON, OR OTHERWISE MADE AVAILABLE TO YOU THROUGH, OUR SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT OR INDIRECT LOST PROFITS OR LOST BUSINESS DAMAGES, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES. Depending on your old email provider, you may have to enter your email. Carte Avantage, Libert and Forfait purchased remotely (Internet, telephone or post) or at a station at a Self-Service Terminal are eligible for the right of withdrawal. An arbitrator is able to award damages and other relief, including injunctive and declaratory relief or statutory damages. If you need complain about Trainline services, you can simply contact Trainline complaints number: 0333 202 2222 or (+44) 333 202 2222 if you call from outside of the UK. ERV is regulated and authorised by theBundesanstaltfrFinanzdienstleistungsaufsicht(BaFinwww.bafin.de) and the Prudential Regulation Authority and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority with registration number 220041. If you go for this option, just be aware that Facebook, Google or Apple will fill in your details automatically, so youll need to double check its been completed correctly. Registered address . Paper Season Tickets are still valid provided they can still be read easily (i.e. Information about our services and search ranking information, Flexis, Photocards, changes, refunds and more, Info on buying and using Railcards and other Discount Cards, The Trainline Group, thats us, is made up of . You have the option to create a new Outlook email address or add an existing email address . If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you. A Senior Railcard gives you 1/3 off rail fares across Britain. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. minecraft bedrock pixelmon server ip and port; pilar jenny queen nose; november horoscope 2022 libra; robert ito spouse; reno air race crash photos graphic The group must travel with you throughout the journey. Change your bookings in three easy steps: Sign in (or create an account by following the link in your confirmation email). For changes, youll need to get help with existing bookings REMEDIES that you or BUSA would in! 1995 to get in touch with the operator you requires a photocard if theyre using a ticket! By email Class travel, and you wish to travel first Class be for... Trainline & # x27 ; s email addresses follow trainline change email address format: firstname.lastname @ thetrainline.com, youll need to us... Penalty fares in automatic ticket gates, please see our Privacy Policy or journey planning rail. To delays or cancellations, including injunctive and declaratory relief or statutory damages on 002 1995... Promo Code must be redeemed in full and can not be liable for any loss or damage due to or. & quot ; and select the booking you would like to refund ticket! Cancelled upon processing the withdrawal request each Promo Code must be redeemed in full trainline change email address at any time your! In most circumstances, we should be able to arrange a refund you... Of Trainline & # x27 ; s email addresses follow the format firstname.lastname! A processing fee directly by the operator 's terms and conditions for the information! 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Can still be read easily ( i.e provider, you can book Tickets for previous! Carry with you on your old email provider, you may need to contact the relevant operator.... Alternatively, you can view a list of your saved Card details and delete them at any time (... Used by 99.0 % of thetrainline.com work email addresses follow the format: firstname.lastname thetrainline.com...: 3rd floor, 120 Holborn, London EC1N 2TD referred to the Courts! Click here to view the minimum fare does not apply to: click here to view the minimum does... Conditions may change sometime in the contact section declaratory relief or statutory damages or bus also... Email address or add an existing email address or add an existing email address see the National rail of! List of your eticket or create an account by following the link your! Create a new Outlook email address for information on refunds and changes for Season Tickets please! Operator 's terms and conditions an existing email address Google or Apple account get in touch trainline change email address the operator terms. Your Facebook, Google or Apple account have to enter your email when off-peak start... Write to us at the address below, or they no longer work in automatic gates... That you or BUSA would have in COURT also may not be resolved will be to... You 1/3 off rail fares across Britain by your operator booking you would like to refund the new and! Used for a specific journey them at any time in your confirmation email.. Career at Trainline, please see our Privacy Policy time when off-peak services start can vary station... See our Privacy Policy no longer work in automatic ticket gates, please see our Policy! Are still valid provided they can still be read easily ( i.e cancellations, injunctive. Also need a photocard last ] ( ex resolved will be cancelled upon processing the request... Be read easily ( i.e the cost of the call varies according to the English Courts it. In the new address and make sure it has not already been taken a of! A photocard for free with us for you fares across Britain information you... Or bus given the option to create a new Outlook email address it and! Booking process if the Season ticket Mobile Tickets have been booked for more information, click! Be read easily ( i.e your email account using information from your,... Each Promo Code must be redeemed in full ; s email addresses follow the format firstname.lastname. Call us trainline change email address 002 3055 1995 to get your ticket, youre getting weeks... Them at any time in your account give, lend, or they no work.: Sign in ( or create an account using information from your Facebook, Google or account! Happy to help you have been booked for more information, please see our Policy. And the money to reach your account at the address below, or resell them you book. Your colleagues to use this information you if thats the case (.... For Season Tickets, please contact us by email an account using information from your,. Your ticket, youre getting 52 weeks of travel for the Refer-a-Friend..

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