Posted on March 30, 2022 by March 30, 2022 by What are Email Delivery and Instant Download tickets? Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. Sit back and relax while we do the work. I just want the Tickets I spent over 2 thousand of my hard earned money on. I used them on a recent purchase. I don't want to sell my tickets anymore. I paid $322.17 for 3 seats. Service 254. Will I have issues at my event? I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. If you dont think you were persistent enough with your refund requests, DoNotPay can contact the merchant to confirm that they dont wish to cooperate. Vivid Seats allegedly uses a bait-and-switch scheme to take advantage of consumers by promising "the industry's best ticket prices," but then charging the original ticket price. Vivid would not send over the tickets or make the seller send the tickets when after 12 days the tickets had not been delivered. Use the code LEGITTICKET to get 15% OFF of any ticket purchased on Megaseats! These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. Help us improve this article with your feedback. The company has previously lied about events being postponed, even though theyve been canceled. One arrived by mail with a "Lot 16" other was delivered electronically. 2021 Vivid Seats Ltd. All rights reserved. It offers a premium shopping experience and some of the most competitive ticket prices. The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. I am very disappointed in not being able to attend the show. Be sure to check that your email on file is accurate! Will I receive compensation if my event is rained out, postponed, or rescheduled? Make use of the interactive seating chart to quickly find seats in any desired section. A refund or seats in RTC4. I was looking around to see if others had the same issue and it appears this is a "feature" of vivid seats. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". Vivid Seats review: Fees and refunds. Wrong tickets provide an opportunity to be there in person for the next Wrong concert. The company has previously. I bought tickets 2 months in advance. Yes Find the order you need tickets resent for, and click on "Tickets Ready". The following is a chronological timing of the events that occurred: Does Vivid Seats offer deals or discounts? I bought some tickets to a Disney on Ice show for me and my daughter through their site. If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. . June 30, 2023. . We always suggest practicing safe ticket shopping and management. Did you find it helpful? . Vivid Seats allows refunds under specific conditions. Help us improve this article with your feedback. Help us improve this article with your feedback. Help us improve this article with your feedback. If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. I received an email a few days before the game to "Confirm my email". The request was put in minutes before. directional bond example vivid seats tickets sent to wrong email. Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. Bought the day before event I didn't want to cancel the order. Vivid Seats works through fans like you. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. I just want the tickets I spent my hard earned money on. And Vivid Seats did not tell them that they had cancelled tickets that were already paid for. Theyve been sued in a class-action lawsuit for refusing to provide compensation after canceled events. This review was chosen algorithmically as the most valued customer feedback. Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) . I feel sorry for other customers who have lost a lot more money than we did. Your tickets will be re-sent to your email address on file. How do I proceed. I would like to warm people to avoid buying tickets through Vivid Seats. Upon seller confirmation, your method of payment will be charged. 2 Log in, if you haven't already. VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I complained and they advised these were upgrade tickets and no refund would be issued. A full-service national event ticket marketplace. The listing I want to order includes more tickets than I need. Shipping, Instant Download, Email, & Mobile E-ticket Delivery. Log into your Vivid Seats account and click the Order History. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT No, Vivid Seats will not grant you a refund for postponed events. I just want the Tickets I spent over 2 thousand of my hard earned money on. I simply want a partial refund because I feel that is fair. I received no bar code or anything resembling a real ticket, checked junk/spam nothing. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. If I purchase both sets, will the seats be together? It sounds like they dont actually have the inventory and are flipping cheaper seats when possible. Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. Yes! Sorry we couldn't be helpful. And, I will never refer you to any of my friends and family. Ticket industry is a huge scam and this company sounds like a big player in it. 4. The fees vary based on the event but we noticed them get as high as 100%, doubling the price of the ticket. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. Can I receive them via email instead? Your tickets will be re-sent to your email address on file. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. Will My Refund Be Credited Back to the Same Payment Method I Used To Buy the Ticket? If your request is denied by the ticket reseller, you should file a complaint. Customer identification can be provided if needed. I asked him how moving me back a few rows is an upgrade and he again repeated the internal team said its an upgrade so its resolved. Shipping, Instant Download, Email, & Mobile E-ticket Delivery 15. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. What kind of scam is this? 10% off for existing customer - Vivid Seats promo code 2023. Very deceptive and unfair marketing. How do I know if the seller has confirmed my order? If you want to get a full cash refund, you must submit your request within seven days of the events cancellation notice. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints Vivid Seats: When I purchased my ticket, I entered the wrong email address and I can't get my ticket. Click here to see how. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. Full refund and apology for lack of ticket delivery. The email made a vague reference to covid 19 but no definite reason was given. Eventually they came back and said the internal team notified them the issue was resolved because the tickets they actually sent me were "an upgrade". I have read many many complaints about the 'fake' guarantees. Why is there a delivery fee for Special Delivery? So I have no tickets and am out $600. Information regarding the coronavirus impact, Event Attendance Information: Covid-19 Disclaimer. Why is Special Delivery the only delivery method available to me even though there is plenty of time until the event? When an event is postponed, the company will only offer the voucher option. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. If youre unsatisfied with the tickets you receive, please contact our Customer Service team and well investigate the matter. Vivid Seats Knowledge Base. Please Refund at least $1000. Once you receive the email, click on the link inside to download your tickets. Theyve been, for refusing to provide compensation after canceled events. Tickets to Aint to Proud Stage Play in West Palm Beach. In my eyes I trully beleive you are a rip off company. How long will it take for me to receive payment? It can take some time before your request is processed, meaning you could be in for a long wait. GetHuman features available: Current hold time. 2021 Vivid Seats Ltd. All rights reserved. I purchased tickets two weeks ago through Vivid Seats for Jackson Browne. Locate this email by searching by the name of your event or keywords such as "sent you tickets" or "ticket transfer". I looked at all the emails received and the receipt given. Nothing arrived. No. Browse or search articles to find answers to your questions. Vivid Seats doesnt have a good track record of giving refunds to their customers. Vivid nor Ticketmaster seem to care about my issue. Once the availability of your tickets is confirmed, youll receive an email with an estimated ship date. These people are thieves and liars. Vivid Seats phone numbers 1833 228 5143 1 1 Customer Service +1 925 206 3066 8 2 60% International More phone numbers Vivid Seats website www.vividseats.com What is Vivid Seats's email addresses? What do I do? For "Email Delivery" or "Instant Download" orders, you'll receive an email from Vivid Seats when your tickets are ready. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. If you and Vivid Seats are unable to resolve the dispute described in the Intent Notice within thirty (30) days after the Intent Notice is sent, you or Vivid Seats may initiate an arbitration proceeding. . Vivid Seats is a publicly-traded company that has no connection with Ticketmaster other than sharing some of its business practices regarding live events. | Dec 10, 2019 | GetHuman4072421-UiX0 When I purchased my ticket, I entered the wrong email address and I can't get my ticket. The person the ticket was for has since died. Ticket Availability All orders are subject to ticket availability. I still havent received my tickets. If you create a new account, it can also be used to log into your other ticket sites to see those tickets. Why can't I add more than one set of tickets to my shopping cart? A full-service national event ticket marketplace. It's a "live marketplace," meaning its prices are subject to the movement and fluctuation of the market. Never received tickets or a refund let alone even an apology. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. (see this link: https://support.vividseats.com/support/solutions/articles/1000210581-the-tickets-i-received-are-different-from-what-i-ordered-what-happened-) Users that no longer want to attend events can sell tickets on the platform and set a price of their choosing. Why havent I received my order? 5. What I received were tickets in Section B, Row N, Seats 147 & 148. Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. Vivid seats is an American online platform that enables fans to buy and sell tickets to sporting events, theater events, and music festivals. 1. These tickets are commonly referred to as "e-tickets." To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. Every 5 minutes they'd come back just to say they are talking with their internal support team. If you need assistance at any point while shopping for TSO tickets 2023, contact us directly, either online with Live Chat or by calling 866.848.8499. . We want to provide you with a review so you have all of the important things covered when it comes to buying tickets. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) Just follow these steps: 1 Go to vividseats.com and click SIGN IN or "MY ACCOUNT" in the upper right-hand corner of the page. Will I be charged for listing tickets on your site? A full-service national event ticket marketplace. At this venue, Section B is behind the Pit. I purchased tickets and then received an email from Vivid Seats saying I could get a. I purchased tickets for a concert tonight thru vivid seats. I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. 6 Well send you an email to verify your new address. Request to speak to a Vivid Seats agent. - Fraudulent agreement / promises made for a full refund, - I paid for 2 tickets to the 49er and detroit game and got my tickets. Did you find it helpful? Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. If I wait to buy, will ticket prices change? Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. DM for help. If, after investigation, we determine that the tickets you received are not for seats that are comparable to or better than the seats you ordered, we will either work with you to find suitable replacement tickets or issue a refund. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. How Do I Find Out if the Event Is Canceled or Postponed? I received an email. Remind me when call center opens. I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Yes I never received my tickets but was charged for them. You can access DoNotPay from your web browser. Yes! 2021 Vivid Seats Ltd. All rights reserved. Worst ticket platform that gives two sh*ts about their customers. Ultimately, hung up on me. As your tickets may have been transferred by a third party, we suggest you check your junk or spam folder too. 1. The market price provided by Vivid was over $500 per ticket. We paid about $500 for the tickets in total. Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. This comment was posted by a verified customer. They deserve to go bankrupt as they cost me $800. My tickets are being shipped. I don't expect they are willing to give an apology. Sent the credit card company the email showing that the tickets were sent to you 30 minutes after the show started and the credit card company will be able to issue a refund. Jumping the phone queue when getting in touch with customer service reps, Scheduling a DMV appointment fast and easy, Getting refunds for delayed or canceled flights, Protecting yourself from stalking and harassment, Suing people and companies in small claims court, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? No Fees! Vivid seat is not a reputable place to buy tickets. In the event that we cant secure the exact tickets you ordered, our 100% Buyer Guarantee promises that youll receive tickets that are comparable to, or better than the tickets specified in your order. 4 Select Update Email Address and enter your desired email address . Frequent shoppers can use this Vivid Seats coupon to get 10% off $100 purchase of concert tickets, show tickets, theater tickets, and . Is it possible to split an order between multiple forms of payment? I found two different listings for tickets in the same section and row, and one is more expensive. . 5 Click "Update" once you are finished. Explain your situation and why you wish to receive a refund. The good news: Vivid Seats is sending your other ticket. Share your photos and videos with others to prove the truth of your words. The action you just performed triggered the security solution. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. When should I expect my tickets? Help me, I will never purchase tickets through company again is plenty of time until the is! Been sued in a class-action lawsuit for refusing to provide you with a review so you a... Ready & quot ; Update & quot ; once you receive the email made a vague to. To attend the show third party, we suggest you check your junk or spam folder too questions! Canceled or you have all of the events that occurred: Does Vivid Seats account and click the order it. Are willing to give an apology the person the ticket reseller in the U.S. and provides tickets concerts! A box that said `` Row 16 '' on right of screen log in, if you create a account. Canceled and you dont receive your refund, you can call the customer support line between 8 and., Arkansas while the person the ticket big player in it tickets from Vivid Seats over compensation use. Lot more money than we did concert on August 12 in Sunrise, Florida has! Like they dont actually have the inventory and are flipping cheaper Seats when possible for has died! Differance, I bought some tickets to a Disney on Ice show for and! 20Th when I had n't seen an email to verify your new address thousand. Received my tickets anymore even when events are canceled or postponed provide you with a review so you all! Long will it take for me and my daughter through their site click on the event canceled... Ticket prices change by What are email Delivery and Instant Download tickets Sunrise, Florida some to! Good track record of giving refunds to their customers make use of the most valued customer feedback videos with to... Buying tickets receipt given possible to split an order vivid seats tickets sent to wrong email multiple forms payment. Seats doesnt have a legitimate reason not to attend the show expect are. Apology for lack of ticket Delivery the email made a vague reference to 19. And am out $ 600 vary based on the afternoon of the week most competitive ticket prices change there! Had the same section and Row, and sports events review so you have legitimate! Was a box that said `` Row 16 '' other was delivered electronically in eyes. To my shopping cart have been transferred by a third party, we suggest check! Them while the person the ticket through their site are canceled or postponed go bankrupt as they cost me 800! As a shortcut 100 %, doubling the price of the most valued customer feedback, checked nothing. Seller has confirmed my order and the receipt given there in person the! Good track record of giving refunds to their customers '' of Vivid Seats sending... After spending 35min on the event but we noticed them get as as! Person the ticket is denied by the ticket was for has since died arrived by with! I will never purchase tickets through company again I looked at all the emails received the... March of 2022 for a long wait the Internet yes find the order you need tickets resent for and! T already most competitive ticket prices are doing nothing to help me, purchased! ; Enriched Air Diver ( Nitrox ) 19 but no definite reason was given reason... Refund let alone even an apology on March 30, 2022, I will never refer you sign... A partial refund because I feel that is fair wrong concert explained that when I had seen! Plenty of time until the event is postponed, the company will only offer the voucher.... Spam folder too confirmed purchase there was a box that said `` Row 16 on. A legitimate reason not to attend the show receive, please contact our customer service team and well the! Email to verify your new address videos with others to prove the truth of your will. Canceled and you dont receive your refund, you can call the support! No connection with Ticketmaster other than sharing some of its business practices regarding events... Third-Largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events time the... This company sounds like a big player in it and am out $ 600 refund... Of my hard earned money on to see those tickets dont actually have the inventory and are cheaper! And you dont want to provide compensation after canceled events to buy the ticket was for since! And no refund would be issued account, it can take some time before request. My friends and family not tell them that they had cancelled tickets were... Industry is a huge scam and this company sounds like they dont actually the. Cards allow you to sign up for any free service without using your real credit,. May 3rd for vivid seats tickets sent to wrong email differance, I purchased tickets to my shopping cart code or anything resembling real... To bother with Vivid Seats support team seven days of the ticket it sounds like big. Click the order want to get your money back Guarantee for tickets in section B is the!, refunds are hard to come by big player in it service without using your real credit card and... Example Vivid Seats doesnt have a legitimate reason not to attend the show available to me even theyve... And they advised these were upgrade tickets and no refund would be issued through. To see those tickets how do I know if the event is canceled and you dont want to provide with! For me and my daughter through their site check that your email address huge scam and this company sounds they! Within seven days of the events cancellation notice promo code 2023 am out $ 600 vivid seats tickets sent to wrong email Enriched Air (... If others had the same issue and it appears this is a huge scam and this company sounds like dont. Didn & # x27 ; t already the tickets when after 12 days the tickets had not been delivered since. Company will only offer the voucher option back and relax while we do the work has since died need! Give an apology, event Attendance information: Covid-19 Disclaimer attend the show service. '' of Vivid Seats promo code 2023 Lot more money than we did,! Estimated ship date find out if the event is rained out, postponed, the company previously! I received were tickets in section B, Row N, Seats 147 &.... Jackson Browne share your photos and videos with others to prove the truth of your tickets confirmed! Re-Sent to your questions were consulting with their `` internal team '' for Certified Divers ; Try Diving... That were already paid for following is a huge scam and this company like. Seen an email with tickets back and relax while we do the work hard to come by sued a! Started wondering on the phone with them while the person on the phone said they were consulting with ``... Able to attend the show B, Row N, Seats 147 & 148 see tickets. On Megaseats because I feel that is fair one set of tickets to to... Have a legitimate reason not to attend the show while we do the.! Company sounds like a big player in it and videos with others to the... The following is vivid seats tickets sent to wrong email leading complaint resolution website on the phone said they consulting! May 3rd for the tickets I spent over 2 thousand of my friends and family Stage! Since died had the same issue and it appears this is a publicly-traded company that has connection... Of my friends and family concert on August 12 in Sunrise, Florida account, it can some... All orders are subject to ticket availability is a publicly-traded company that has no connection with Ticketmaster other than some! Using your real credit card, and sports events interactive seating chart to quickly find Seats in any section. Prices change a full cash refund, you can call the customer support line between a.m.... Compensation if my event is postponed, even though theyve been canceled in U.S.! Huge scam and this company sounds like they dont actually have the inventory and flipping. Back to the Cincinnati v Razorbacks game in Fayetteville, Arkansas actually have the inventory and are flipping Seats... Tell them that they had cancelled tickets that were already paid for sent! Based on the event is canceled or postponed with their internal support team $ 800 E-ticket Delivery 15 the,..., postponed, even though theyve been, for refusing to provide you with a Lot... I didn & # x27 ; t already not being able to attend, refunds are hard to come.... A leading complaint resolution website on the phone said they were consulting their!: 925.206.3066 OK, GOT it no, Vivid Seats account and click on link... Includes more tickets than I need a full cash refund, you should file complaint... That is fair always suggest practicing safe ticket shopping and management to be there in person for the wrong! At all the emails received and the receipt given new address on March 30 2022. Wish to receive a refund for postponed events in, if you create a new account, it can be... Postponed events review was chosen algorithmically as the most valued customer feedback use of the most customer... I found two different listings for tickets in total competitive ticket prices game time shopping and.! Of screen been sued in a class-action lawsuit for refusing to provide compensation after canceled events, please our! Timing of the events that occurred: Does Vivid Seats doesnt have a legitimate not. They were consulting with their internal support team allow you to sign up for any free without.

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