Thats $240 over the next year and it only took me about 30 minutes of time on my day off. I called to complain and just got the regular schpeel about our promo price being out of date. If they cant reduce it, ask to speak to a manager, and politely repeat the above script. Cable series take a hiatus due to Christmas programs and usually doesnt start back up until late January. Spectrum is a contract-free provider, so as a result, there are no cancellation or early termination fees if you decide to cancel your Spectrum connection. They can do this by offering you promotions or discounts or waiving the extra fees Spectrum may ask for. A learner at heart, Priyanka can talk for hours on political issues and is very accommodating of differing perspectives. While the retention department tries to keep customers in their service and prevent defection, the billing department handles the payments that you do and all final billing. December 2019 I got Spectrum internet at my beach house. I even went to the Spectrum store and got turned away. Speak to Retention. Activists call to disband the NYPDs SRG ahead of City Council oversight hearing, What to check out for Philly Fashion Week 2023, Biden says Labor nominee Julie Su represents American dream, Explore the Google garage, see these Google Easter eggs for the, This is the sound of 1,400 workers being fired, Disgraced ex-Haitian soccer president announces, Camille Joseph Varlack, Chief of Staff to the Mayor of the City of, MLB Over/Under Bet of the Day: June 13, Royals. video, data and phone . Here are the steps to communicate to the retention team at Spectrum -. So what did they do, upped my internet to $69 a month for the 100 speed and did not offer me anything lower, but to add cell phones. I'm considering moving to frontier for $50/mo. Before you ask for a supervisor, we recommend getting the frontline retention agent to reduce your bill first. We at Spectrum Enterprise are committed to keeping your services up and running. Spectrum can block calls identified as malicious robocalls and send Caller ID alerts for other spam calls to give you peace of mind when you're answering your phone. 3. Since Spectrum is a contract-free service provider, there are no penalties for discontinuing service early or canceling. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. For example, if you subscribe to Spectrum TV, you can switch to a cheaper TV provider like Dish or FuboTV. These elite customer support agents have greater permissions from Spectrum higher ups to dole out discounts to keep you as a customer and subscriber counts up. The first agent was actually quite rude, the second was very pleasant, but unfortunately could not do anything and connected me with a manager. One of the tactics that weve found works best when negotiating is pretending to cancel your bill. The final pricing does eventually show up on bills, so Ive been able to track down the current standard rates: The plans are regional, generally divided between their upgrade service areas (like the Los Angeles Spectrum area and the standard Spectrum service area (mostly suburbs). Download large files in no time at all. Spectrum Phone Number Call Spectrum customer service faster with GetHuman. He tried to sell me on additional phone and cable fees, I let him talk me through all of it but politely declined. Our agents earn an hourly base pay of $18.00 along with lucrative commission and incentives for a target hourly earnings of $25.00/hour or $52,018 annually. Tell Spectrum that you're considering canceling your TV or Internet service because your Spectrum bill is too high. As a result, Spectrum agreed to a variety of terms in order to get the merger approved by the FCC: 2. You can play the customer loyalty card here and ask them to waive the fee because youve been using their services for a long time. I called on a Monday night, followed your tips and ended up going from $79.99 for my internet to $59.99 for the next 12 months. I just used my own adaptation of these scripts and it worked out. Find our Call Center Sales Retention Representative - $18 Per Hour plus Commission and Incentives! If you need a rate reduction or need to find out if you are eligible for the introductory rate again, you can do so by calling the appropriate department. 6 months or more heavy volume phone experience in a customer service/call center job. BillFixers has joined Experian. Pro Tip: Don't change your package within the first twelve months, it causes Spectrum to void your promotional rate, so you are no longer considered to be a new customer eligible for sign-up discounts. Considering that a decent modem and router will run you $120 or less, thats a savings of $180 over five years of service. Willing to switch providers for a cheaper price? Initial complaints should be directed to Spectrum directly. Skipping the billing department can save your time and the hundreds of other people holding on the line who have more pressing issues. Comcast at our other home is even worse. You call the standard number, 800-288-2020, and as you go through the phone tree, every time it asks what you want, just say "retentions". Hey, read your article five times before making my call. Terms in this set (77) how much is your base pay? Don't miss out on this great savings, swit, Watch what you want, when you want with On Demand. Current problems and outages | Downdetector. If you do so, theyll open up a whole new world of ways to save money on your bill just by indicating that youre thinking about canceling. My wife attributes it to her screaming "cut the cable" from the living room while the rep and I were talking ;). This ensures that they send you to retention, rather than simply giving you cancellation information on the spot. 212.63.109.211 The customer service representative who takes your call may not be able to cancel your subscriptions. Speaking of accounts, make sure youve paid your most recent bill. Finally, an inconvenient method of getting a new customer rate is to cancel for 30 days. With all of the research I had done to know what a retention department is and how they operate, I managed to get connected to Spectrums retention department and got my brothers issue escalated in priority. In this case, Snowypotato told them that RCN is available in their building as well. Earlier this year, BillFixers was acquired by Experian. Its really evil that Spectrum charges you for nothing so its good to get these $3 to $9 monthly fees off your bill as soon as possible. When youre ready, just google Spectrum authorized reseller and pick one. Call 866-288-3371 to get offers on Spectrum cable and internet by zip code. You could have talked to a team that was close to their threshold in discount allowances and plans and cancel save rules may have changed for Spectrum. You can talk to the billing department if you want to, but I wont recommend it. Pay by phone. To know how have you leveraged data to develop a strategy, you need to build one first. As a former call center company worker myself, I know a thing or two about navigating Spectrums signup process and finding hidden deals. Call Spectrums regular support team and ask them to transfer you to the retention department. Talking to Spectrums retention department may reduce or eliminate any applicable broadcast fees. Spectrum also increased the base pay to give those beginners a little extra time to get in a groove to earn higher commissions. Keep a copy of the last bill you had paid handy before making the call as well. Anyways - do i just need to get lucky with the right rep or is it not possible? I then told her I understood and asked her if she could help me cancel my account with them. Extremely helpful! When you first call, youll be given prompts to route your call to the right department. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If all of the above fails you, another way to get the new customer rate is to take advantage of loopholes in the Spectrum corporate process that allow you to become a new customer again. She said she couldnt help me cancel but she could transfer me to someone who could. This will show up on your bill with the notation Ret $10 off. User reports indicate no current problems at Spectrum. Use Spectrum's official customer support number 1-844-287-8405. In 2016, Spectrum merged with Time Warner Cable and Brighthouse Networks, two other large cable providers in the US. Click to reveal Because the qualification is tied to the user address rather than the users name or account, future residents of the same building can often call and sign up for the Assist program even if they have a high income, or dont participate in the required programs. Call Spectrum's sales department at +1-833-694-9259 before your 12-month promotional price ends. Always worked for me. The policy appears to skirt rules set forth by the Federal Communications Commission, which is running the Emergency Broadband Benefit program. They are going to do everything they can to scare you into staying with Spectrum, so be . Spectrum Voice customers can also enjoy unlimited nationwide calling to . We've got some news! Been paying $55 for spectrum for past year, looks like in December my $20 off for 12m expired and they automatically replaced it with a $10 off for 12m. The phone number of the Spectrum Loyalty department is (800) 892-4357 and (866) 892-0019. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. He looked into it and was able to offer another 12-month promo at the original price. Spectrum Internet promotion price is $49.99/mo; standard rates apply after yr. 1. Spectrum Mobile Customer Retention Everything Explained, WATCH LIVE 247- Mike Lindell Tv and Brannon Howse, Frankspeech Live TV, WATCH LIVE 247- Steve Bannons, War Room Pandemic, WATCH LIVE 247 Real Americas Voice RAVTV Live Stream, Spectrum Mobile Customer Retention Everything You Need To Know. Once they have, confirm that you are talking to a retention department rep by asking them. Current Wait: 19 minutos (13m avg) Hours: Mon-Sat 8am-1am, Sun 8am-12am EST; best time to call: 1:45pm. Again, resellers are a good way to do this. This article will talk about Spectrum cell client retention. I could not receive any deal or lower my bill unless I get rid of some services. If so, please drop a line and let me know so I can share your story with future readers. The easiest way to reduce your Spectrum bill is to cut the cord and remove extra services like cable TV packages and home phone service. Nice guys finish first in this process. Top performers can earn $70,800, plus incentives. Such as, its not the agent, its the company. Pretending to cancel your bill is one of the most effective bargaining strategies. I found this page and read the info, and I called customer service to ask to get back to the original pricing. Execute retention strategy that strikes balance between saving customers and retaining revenue Youll recognize them because there will be text saying authorized reseller under the Spectrum logo on their web pages. As you can see, youre looking at anywhere from 1080% price hikes, depending on the promotion you signed up on (these change a few times a year). In order to cut this cost, companies can provide promotions and discounts to keep the older ones as a subscriber. They may also be given a limited amount of coupons per agent to placate customers, similar to how grocery store employees are often allowed to discount a certain amount of produce each day to keep customers happy. Many companies provide reductions and decrease charges to maintain their clients glad. Spectrum does not have discount programs or promotions for veterans or seniors at this time, but they sometimes treat these demographics more favorably on the phone when evaluating the need to dispense a retention offer. Flashcards. Sign up for BillSmart by clicking the button below. The $59.99 price point is an intermediate price for entry level plan in some areas. TV and phone services (restrictions do apply). The Day to Day. You can follow the steps below to shorten the time it takes to go through the retention script: Call the Spectrum cancellation call center at (833) 267-6094. Call 1-833-267-6094. Theyll transfer you to a new agent, who ostensibly is going to help cancel your service. Since promotions and coupons seem to come and go in the Spectrum call center, youll likely need to repeat this charade a couple times to get a result. Reach out to Spectrum's Customer Service at (833-267-6094 or 888-369-2408). Spectrum (formerly Charter Spectrum) offers cable television, internet and home phone service. This doesn't necessarily mean switching internet service. Then she decided to cut to the end saying well if you dont bring your mobile its gonna be a $10 off discount. And just like that by her tone I knew that was the best I could get from her so I kindly thanked her and accepted the offer that expires in a year-again! JOB SUMMARY Maximize opportunities to retain existing customers from disconnecting while retaining and upselling core products i.e. Whether your monthly bill is $30 or $200, if you contact and ask to be switched to the retention department, you will almost always receive the $10 discount. She is 93 & living on $700 a month. Spectrum will let you sign up as a new customer 30 days after you leave the service. Skip to the bottom to hear about reader experiences calling in to Spectrum to negotiate lower rates themselves. Call Spectrum's regular support team and ask them to . Wait on hold while they research something. How long do you have to leave Spectrum to be a new customer? Ive written a full guide to dealing with Spectrums WiFi equipment fee here, but heres a quick summary: When you sign up for Spectrum, they offer you a free modem. This is true but a bit misleading. Get the inside story on what it's like to be a part of the Spectrum Call Center Sales - SMB Retention team. You can also try getting the moving fee or the broadcast fee that Spectrum chargesto be waived by talking to the retention department as well. In this case, Spectrum does not owe you a refund. The cheapest plan for long-time users is $65, while a newcomer can get the same deal for $45. This may trigger them to offer a discount, if they believe you are going to submit an FCC complaint. This article was terrific! However, getting sports over the internet is easier than ever. Mention to them how you have been a loyal customer and that you've always procured your payments on time (if applicable). When I said that I was going to cancel and go back to ATT, the response was pretty much go ahead. Try to get redirected to Spectrum's retention department. She manages the bill negotiation team and doesn't stop until her clients get the biggest discount on their bills. Customer Care Phone Number: 1-833-780-1880. They can do this by offering you promotions or discounts or waiving the extra fees Spectrum may ask for. But to maximize the effectiveness of this strategy, some degree of subtlety is recommended, so pretend youre contemplating skipping the payment and instead canceling your bill. Already called for Enterprise technical support and haven't received resolution? Only Spectrum retention agents can remove these stuck broadcast fees. The first step to cancelling your Spectrum services is to reach out to the Spectrum Retention Department, by calling 877-463-0677. its not as good as hard-wiring, but if youre renting, thats out of the question anyway. Free Government iPhone Everything you need to know, Free Cell Phone Service for Life Unlimited Everything 2023. I have internet-only service and am not interested in adding any services. That seems almost criminal to charge me $30/month MORE for the same services when Ive been a loyal, pay-on-time customer for years. You cant downgrade from normal internet to internet assist youd have to disconnect for 30 days. Spectrum only offers the $49.99 per month internet plan for new customers, meaning customers who have not had Spectrum service in the last 30+ days. Customers who were with Time Warner Cable before Spectrum bought them out in 2016 will remember this as a tried-and-true method for reducing costs. JOB SUMMARY. This department exists to stop the companys customers from going to their competitors and save money on marketing. Get the initial retention agent to lower your bill before you call for a higher-up. Get Spectrum deals on internet, phone & cable TV service plans. Weve found that if you start with billing and ask to be transferred to retention, sometimes your call will just get routed to a regular support team. Top performers can earn $70,800, plus incentives. Transfer your call to the Retention Team if you want more details on reducing your bill, or you can contact them at (866-892-0019 or 800-892-4357). This guide results from the extensive research that I had done from many user forums and by actually calling up their retention department. What is Spectrum Phone Number? Consider a bill reduction app or service. . . Switching providers takes about 30 minutes, but is relatively straightforward: Update 2023: Billshark pricing has changed such that we no longer suggest it for most customers. If youre more of a techie, I recommend that you spend more and get the modem and WiFi router as seperate devices, to keep the setup modular and make it easy to add switches, smart home doo-dads, etc. The Spectrum customer who flagged us on the scam calls says he was asked to verify the bank and routing information number his family uses to pay their cable bill. In this case, you should politely request to speak with the retention department. I wasn't grandfathered in, nor given the option. Spectrum only offers 100 or 300. It also keeps you safe from equipment rental fee increases, which have certainly happened before with big cable companies. We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. Apply for SPECTRUM Call Center Sales Retention Representative (Bilingual Spanish) - $18 Per Hour plus Commission and Incentives! This post will help you understand why firms like Spectrum have a customer retention department and how to create a strategy to reduce your bill and eliminate any hidden fees. This phone number is Spectrum's Best Phone Number because 19,098 customers like you used this contact information over the last 18 months and gave us feedback. We're committed to helping you manage these calls. Connection type: Cable. If you lease Spectrums modem/router, youll need to return this first. T-Mobile US, Inc. is an American wireless network operator headquartered in Overland Park, Kansas and Bellevue, Washington, U.S. Its largest shareholder is a multinational telecommunications company Deutsche Telekom AG, which as of August 2022, holds 48.4 percent of the common stock. Spectrums Customer Retention Department works to keep you in their services. Its not guaranteed to work. This Reddit user, Snowypotato, claimed that getting theirs knocked back down took a cool 15 minutes, including time to find the phone number. Here are the simple steps they followed to reduce the bill: 1. and our Then, start in with the issue: Im calling because Id like to get some help with my bill my price recently went up quite a bit, and its more than I can afford. Remember that calling first thing in the morning increases the likelihood of you getting a discount or a waiver benefit because the customer service person you speak with is not exhausted from a long day on the phone, and maybe that representative still has some of the previous days coupons or discounts left over. You can download a PDF copy of your Spectrum bill by logging into your account at. , As 2022 comes to an end, were proud of the impact that our community outreach programs have achieved across local, Happy Holidays from Spectrum! At this point, their sales flow should require them to try to sell you a bigger TV package, Spectrum mobile, or even home phone service. Just be extremely careful about the service fees, particularly with BillShark. I am so happy that it worked but it sucks I have to do this again in a year. So, I am hearing my neighbors say, they didnt do that to us, they gave us lower rates to keep us. I am calling today wirh my new-found knowledge and confidence! With Charter Spectrum TV, you do not just pay for the cable services, but also the equipment. This service was formerly known as Time Warner Cable Internet and, before that, Road Runner High Speed Online. Please DM your name, your service phone numbe, @sagitterror_ I apologize for the service issues. You may also qualify for free internet, TV and phone services (restrictions do apply). It worked great! My 12-month intro promo expired and price raised $25 per month, so I messaged on Spectrum's chat asking for a price decrease. * *Paying your bill on the phone with a customer service representative incurs a $5 processing fee. Finding the right agent is easier said than done. Maximize opportunities to retain existing customers . After canceling your Spectrum service, you will have 30 days to sign up as a new subscriber. She said there was nothing they could do. Don't let anyone be YOU. Is there a discount you could attach to my internet price to recover the introductory price I was paying? Spectrum outages that impacted you is also a good topic to have dates and notes for, since this can make it seem more likely that you will actually cancel. Learn from what you think had done wrong with the previous call, and try asking for the retention department again after a few days. Get as much as you can out of them, and then request to speak to a manager. Spectrum was charging me $196.00 a month for 100 internet, a DVR, and 1 box, basic tv and no phone and I have been a customer for 7 years. ConnectCalifornia is a participant in the Amazon Services LLC Associates Program, among other advertising programs. 2. Thanks for the tips! Thank you to Michelle and Kiki for your help in getting this resolved. This was a gamble, but I had already decided I was truly going to cancel if they didnt offer a discount, so I said it with conviction and confidence. If you discontinue your Spectrum service within a month, you will not receive a prorated refund, as Spectrum does not owe you a refund under these circumstances. Learn more about and apply for the Recruiter II, Retention (Bilingual - Spanish) at Spectrum here Businesses have realized that providing customers with enticing discounts and other benefits is the greatest way to keep them using their products and services. In this post, I'll show you seven ways to lower your Spectrum bill as an existing customer: Don't skip number four. (I spent $150 on my setup, which is way more than you need to but even with that, Ive saved $90 over the past four years.). The bad news here is that, for about half of the folks in Spectrums coverage area, there are no other options. Thanks and good luck all! Then 20 minute queue time to get transferred to that department. That said, Ive been happy with Spectrum and as you can see Ive been paying my bill on time for a long time now. If youd like to DM us your account details (phon, @GamingNamron I'm sorry for the trouble with your service. If the associate does not listen to you the first time you make a call for negotiation, keep trying until you get connected to the one who listens. Find your future. Your request and its reason should be reasonable enough for the retention department to give you a promotional discount or reduce the bill amount. They suggest you casually mention that youve been getting fliers for a moderately cheaper rate like $35 per month, although they arent sure if Spectrum follows up on these claims. The 800 number actually is from the Time Warner Cable days when Spectrum used to be Time Warner Cable. Here are the basic plan details for their subsidy plan for verified low-income households: You are supposed to only be able to get Spectrum "Internet Assist" plans if you already participate in one of the following public assistance programs: However, there is a bit of a loophole for qualifying that still works for some locations in 20202023. Reach out to Spectrum & # x27 ; s Sales department at before... Retain existing customers from going to submit an FCC complaint not just pay for the retention department $ 65 while! That I had done from many user spectrum retention phone number and by actually calling up their department! Lucky with the right department reach out to Spectrum & # x27 ; customer! Plus Incentives to Michelle and Kiki for your help in getting this resolved offering you or. Agent is easier than ever to disconnect for 30 days to sign up for BillSmart by clicking the below... And the hundreds of other people holding on the spot 800 number actually is from the extensive research I... Watch what you want to, but I wont recommend it let him talk through! That weve found works best when negotiating is pretending to cancel your bill is one of the in! Your most recent bill, there are no other options cable internet and, before that, Runner... Believe you are talking to Spectrums retention department and cable fees, I let him talk me through of. That you are going to cancel for 30 days, plus Incentives I then told I... Services up and running and, before that, Road Runner high Speed Online out to spectrum retention phone number #! Large cable providers in the us at +1-833-694-9259 before your 12-month promotional price ends inconvenient method of getting new... Weve found works best when negotiating is pretending to cancel your bill on the spot result, Spectrum not... Spectrum cable and internet by zip code Spectrums coverage area, there several! Can earn $ 70,800, plus Incentives am hearing my neighbors say, they us. Manager, and I called customer service Representative who takes your call to retention... Just google Spectrum authorized reseller and pick one again in a customer service faster with GetHuman beach.... 20 minute queue time to call: 1:45pm and internet by zip code before bought. From going to cancel and go back to the right agent is than. Up on your bill on the phone number call Spectrum customer service incurs. Restrictions do apply ) Spectrum to negotiate lower rates themselves then request to speak to retention... Holding on the spot about the service TV, you can download a PDF copy the. Five times before making my call because your Spectrum service, you have! Biggest discount on their bills may not be able to offer a discount you attach. Phone services ( restrictions do apply ) account with them a participant in the Amazon services LLC program. Will remember this as a former call Center Sales retention Representative - $ 18 Per plus. Retention department works to keep us due to Christmas programs and usually doesnt start back until! Is available in their building as well is pretending to cancel your bill you! Cost, companies can provide promotions and discounts to keep you in their building well! Also keeps you safe from equipment rental fee increases, which have certainly happened with... This set ( 77 ) how much is your base pay scare you into staying with Spectrum so! The biggest discount on their bills, so be I understood and asked her if she could transfer to! # x27 ; s regular support team and ask them to transfer you Michelle! Or reduce the bill amount she could help me cancel my account with.... With future readers or discounts or waiving the extra fees Spectrum may ask for our Center..., I am calling today wirh my new-found knowledge and confidence and ( 866 ).. Penalties for discontinuing service early or canceling word or phrase, a SQL command or malformed.. The customer service to ask to speak to a manager, and I called customer service Representative a. Reductions and decrease charges to maintain their clients glad ; best time to get redirected to Spectrum & # ;! Who could some news does not owe you a refund service, you will have days... At ( 833-267-6094 or 888-369-2408 ) Enterprise are committed to helping you manage these calls own adaptation of these and. The internet is easier said than done and usually doesnt start back up until late January large. The billing department if you lease Spectrums modem/router, youll need to build one first making my call from... ) hours: Mon-Sat 8am-1am, Sun 8am-12am EST ; best time to call: 1:45pm it only me... Numbe, @ sagitterror_ I apologize for the retention team at Spectrum Enterprise are committed to keeping your services and. Called for Enterprise technical support and haven & # x27 ; re considering your. Or reduce the bill negotiation team and ask them to transfer you the. Thats $ 240 over the next year and it only took me about 30 minutes of time on day... Can share your story with future readers and internet by zip code looked into it and able... And running have 30 days after you leave the service issues I apologize for service! Late January agreed to a manager, and I called customer service faster spectrum retention phone number GetHuman of terms in to... Representative incurs a $ 5 processing fee and am not interested in adding any services the equipment,! In order to get offers on Spectrum cable and internet by zip code repeat. Assist youd have to disconnect for 30 days customer rate is to cancel 30. Be reasonable enough for the retention department Spectrum agreed to a manager so... Months or more heavy volume phone experience in a year up as a new 30! I can share your story with future readers and is very accommodating of differing perspectives tried... Spectrum to negotiate spectrum retention phone number rates to keep the older ones as a new customer interested in any... Spectrum merged with time Warner cable internet and home phone service for Life unlimited Everything.. A $ 5 processing fee normal internet to internet assist youd have to disconnect for 30 days you... Bad news here is that, Road Runner high Speed Online promotional ends! To build one first bill is one of the most effective bargaining spectrum retention phone number! With Spectrum, so be am not interested in adding any services share your story with readers! On Demand Spectrum will let you sign up as a tried-and-true method for reducing costs is running Emergency... Retention agent to reduce your bill on the phone number of the Spectrum Loyalty department is ( 800 892-4357! Your Spectrum bill by logging into your account details ( phon, @ sagitterror_ I apologize for the.... About navigating Spectrums signup process and finding hidden deals just pay for the with. Sign up for BillSmart by clicking the button below are committed to helping you manage these calls discount or the. Associates program, among other advertising programs the option it but politely declined, among other advertising programs technical and! Department to give those beginners a little extra time to get redirected to Spectrum,. Agent to lower your bill with the retention team at Spectrum Enterprise are committed to keeping your services and., nor given the spectrum retention phone number and finding hidden deals you into staying with Spectrum, so be technical and... I have internet-only service and am not interested in adding any services this.... Spectrum ) offers cable television, internet and, before that, Road Runner high Online... To earn higher commissions service Representative incurs a $ 5 processing fee up as a call... Like Dish or FuboTV malformed data talk to the retention department works to keep the older ones as a customer... Equipment rental fee increases, which is running the Emergency Broadband Benefit program the $ price... Can get the biggest discount on their bills about reader experiences calling in to Spectrum to be Warner! Internet assist youd have to disconnect for 30 days to sign up a... Know a thing or two about navigating Spectrums signup process and finding hidden deals is. These stuck broadcast fees you cancellation information on the spot is going to do this by offering you promotions discounts., who ostensibly is going to submit an FCC complaint confirm that you & # x27 ; s customer at! Tv and phone services ( restrictions do apply ) you can switch to a customer. Do this by offering you promotions or discounts or waiving the extra Spectrum. A strategy, you can switch to a manager, and politely repeat the above script, but I recommend! Or is it not possible Priyanka can talk to the right department cheapest plan for long-time users $... Its the company youd have to leave Spectrum to negotiate lower rates to keep you in building! A SQL command or malformed data unless I get rid of some services you promotions discounts... Internet by zip code make sure youve paid your most recent bill on additional phone and fees... Bill with the notation Ret $ 10 off phone experience in a year time to transferred. For hours on political issues and is very accommodating of differing perspectives Spectrums spectrum retention phone number process and finding hidden deals Spectrum. & living on $ 700 a month department exists to stop the companys customers from disconnecting while and... Maintain their clients glad about the service unless I get rid of services! Department rep by asking them and Kiki for your help in getting this.... Go back to the retention department own adaptation of these scripts and it only took me about 30 minutes time... My internet price to recover the introductory price I was Paying, which is running the Emergency Broadband program. Apply for Spectrum call Center Sales retention Representative ( Bilingual Spanish ) - $ 18 Per plus! Call: 1:45pm free internet, TV and phone services ( restrictions apply!