We do not charge a fee for providing a paper copy of Records and Communications. THE SERVICE IS INTENDED TO SEND MONEY TO FRIENDS, FAMILY AND OTHERS YOU TRUST. ALL CLAIMS AND DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS. Other product and company names mentioned herein are the property of their respective owners. When you first use Zelle, through a banking app or the standalone Zelle app, it'll require you to enroll either an email address or phone number (or both . Please wait a minimum of 20 minutes between attempts. It is important that you also report this to your bank or credit union, if you have not done so already. All you need is the email address or US based cell phone number of your recipient to get started. Please consult the Zelle Site for exact customer service hours. Complete the form and we will respond to you via email within 2 business days. IF YOU ARE DISSATISFIED WITH THE SERVICE OR WITH THE TERMS OF THIS SERVICE AGREEMENT, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SERVICE. You will not be able to enroll a business debit card, credit card, card linked to an international account, gift card orpre-paid cardsfrom financial institution that do not offer Zelle to their customers. must match the information that your bank or credit union has on file. h. Federal Law. We can answer your questions about submitting a legal request and help you decipher the results. Select RE-ENROLL, you will be prompted to confirm your selection. Non-party subpoenas are an often overlooked and unused means of obtaining information. Pharmaceuticals and other controlled substances; Sexually oriented activities or materials; Obscene or offensive activities or materials; Materials or activities that promote intolerance, violence or hate; Illegal gambling, gaming, lotteries or sweepstakes; Court-ordered alimony or child support payments; Travelers checks, money orders, equities, annuities, or currencies, including digital currencies, such as bitcoins; Infringement on the copyright, patent, trademark, trade secret or other intellectual property rights of. You agree to indemnify, defend and hold harmless Zelle, its owners, directors, officers, agents and the Network Financial Institutions from and against all claims, losses, expenses, damages and costs (including, but not limited to, direct, incidental, consequential, exemplary and indirect damages), and reasonable attorneys fees, resulting from or arising out of any request for money that you send that is related to overdue or delinquent amounts. Need help sending money with Zelle through your partner financial institution. See the Civil Matters (Trial Prep) or Criminal Matters forms pages. If you fail to report the loss of your password or mobile device within four (4) business days then your liability may not exceed the lesser of: 1) $500, or 2) the sum of either $50 or the amount of unauthorized transfers that occur before you reported the loss of your password or mobile device (whichever is less), plus the amount of unauthorized transfers that occur after the four (4) business days and before you reported the loss of your password or mobile device, if those unauthorized transfers would not have occurred if you had reported the loss. You'll be prompted to accept permissions to your device. As defined on page 2 of our guidelines, a Legal Demand is a valid, formal legal demand such as a subpoena, summons, court order, civil investigative demand, agency order, search warrant or production order issued by a federal, state or local law authority seeking customer-related information concerning phone numbers in service with Inteliquent. If you are sending money to a recipient that has not enrolled the email address or U.S. mobile number to which you initiate the payment with Zelle, either in the Zelle mobile app or with a Network Financial Institution, Zelle will send that intended recipient an invitation to enroll. Youll be directed to select the Zelle app from either the App Store or Google Play to download to your Smartphone. Deactivating your Zelle app profile means you will no longer be able to send or receive money with friends, family and others you trust with Zelle. All legal and regulatory disclosures and communications for the, Avisos y divulgaciones sobre algn cambio en los trminos que rigen el uso de los servicios de. If the email address that you provide when you enroll is not already linked to another profile that you may have enrolled with Zelle then we will also link that email address to your new profile so that others may send money to and request money from you using your email address. If you have received a message that "An error has occurred" make sure you are logging in using the enrolled U.S. mobile phone number with the same mobile device. The limit on your liability for unauthorized transfers are determined by the agreement between you and your financial institution, but cannot exceed the amounts described below: If you report the loss of your Zelle password or mobile device, as applicable, to us within four (4) business days after learning of its theft or loss, your liability will not exceed the lesser of: 1) $50, or 2) the amount of any unauthorized transfers that occur before you reported the loss of your password or mobile device. This part I agree with. Verify with the Sender the money and is in a completed status. Early Warning Services, LLC Attn: Litigation Support 16552 N. 90th Street Scottsdale, AZ 85260 Email: Paralegal@earlywarning.com **Please read the following information carefully. Please check your mobile service agreement for details or applicable fees as Message and Data rates may apply. 2023 Early Warning Services, LLC. Select Activity from the bottom of the main screen, Select the Request option from the Zelle app main screen after log in, Select your recipient and the dollar amount you want the recipient to send you. Zelle is a mobile payment app that simplifies the payment process and allows for peer-to-peer transfers to happen within minutes. suitable for connecting to the Internet and supported by, An operating system capable of receiving, accessing and displaying Records and Communications from us in electronic form via text-formatted email or access to our website using a supported browser. You must have JavaScript enabled to use this form. To participate as a User, you must first enroll with. Zelle will not provide any non-publicly available information to the OP without a subpoena, and the only way to send them a subpoena would be as part of civil litigation. Home Forms Miscellaneous. Please Note: This form is not to be used to report unauthorized transaction(s). If this Class Action Waiver is held unenforceable, in whole or in part, as to any claim, then the Agreement to Arbitrate also will not apply to that claim. 2023 Early Warning Services, LLC. When using or enrolling with Zelle within your financial institutions mobile app or online banking service, your bank or credit union will assist you with any issues you may be experiencing. You need more information about a money transfer using the Service. The recipient has up to 14 days to enroll to receive the money before it expires. Debit cards linked to accounts based in a U.S. You are unable to request an increase or decrease to your send limit. You may also visit our FAQ page to view answers to some of our frequently asked questions. To be a User, you must (a) enroll with a U.S. address, email address and U.S. mobile phone number, and (b) have a personal, not a business or commercial, debit card issued in conjunction with a U.S. domestic (not including U.S. territories) checking or savings account by a financial institution that is a member of the Visa or MasterCard network and has the ability to receive money in minutes*, and your financial institution must permit electronic funds transfers to and from that account. AN UNAUTHORIZED PERSON HAS DISCOVERED YOUR ZELLE. Follow any remaining prompts to authenticate. Some debit cards are not able to receive money in minutes. Visa or MasterCard debit card tied to a bank account in the U.S. If we are unable to confirm that you are the owner of the U.S. mobile phone number or email address, then you understand that we may cancel your enrollment and you will not be able to send or receive money with the Service until you enroll again. *Remember to only send money to people you know and trust. We will provide you with notice of any such termination or change as required by law. Attract and retain customers. Tap on the settings gear icon in the upper left corner of the Zelle app home screen. You further acknowledge and agree: Zelle may use information on file with your wireless carrier to further verify your identity and to protect against or prevent actual or potential fraud or unauthorized use of the Service. R. Civ. Scottsdale, AZ 85250, Attn: ZELLEPAY as promptly as you can. You may also verify the email or mobile number the money was sent to. YOU SHOULD NOT USE THE SERVICE TO SEND MONEY TO RECIPIENTS WITH WHOM YOU ARE NOT FAMILIAR OR YOU DO NOT TRUST. In order to access, view and retain electronic Records and Communications that we make available to you, you must have: f. Requesting Paper Copies. *If you are sending money to someone for the first time, double check the name, and confirm the email or mobile number enrolled before completing your payment. You can access our Zelle App Privacy Notice at https://www.zellepay.com/legal-and-privacy, which is incorporated into and made a part of this Service Agreement by this reference. Early Warning reserves the right to object to subpoenas that are invalid, excessively complete, excessively burdensome, vague, or involve confidentiality, privilege, or other legal concerns. If enrolled with Zelle at your financial institution, your bank or credit union will be able to assist you with canceling a pending payment. The advanced tools of the editor will lead you through the editable PDF template. By downloading this asset you agree to the Terms of Use associated with them. If you tell us verbally, we may require that you send us your complaint or question in writing within ten (10) business days. By using the Service, you authorize your wireless carrier (AT&T, Sprint, T-Mobile, US Cellular, Verizon, or any other branded wireless operator) to disclose information about your account and your wireless device, including your mobile number, name, address, email, network status, customer type, customer role, billing type, mobile device identifiers (IMSI and IMEI) and other subscriber status details, if available, to Zelle or its service provider for the duration of your relationship solely to help Zelle identify you and your wireless device and to prevent fraud. 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